Teller Operations Supervisor

•Oklahoma City Midland Financial Co. Oklahoma City, OK Job Details Full-time From $19 an hour 22 hours ago Benefits Paid training Health insurance Dental insurance 401(k) Paid time off Vision insurance Paid sick time Qualifications Customer communication Financial services customer support Management Team leadership High school diploma or GED Desktop applications Leading team collaboration initiatives Productivity software Leadership Delegation Banking Industry knowledge of retail banking Full Job Description Come and work for a Forbes Best Employer! With more than $40 billion in assets and serving more than 900,000 customers, MidFirst Bank is the largest privately owned bank in the country. As a family owned bank, MidFirst has established many customer relationships that have spanned decades and generations. We are committed to continuously providing an exceptional culture creating an energizing and supportive employee experience while delivering extraordinary customer service. We are seeking strong leaders and individuals that will provide exceptional banking experiences to our customers! The Teller Operations Supervisor is responsible for providing leadership to the Tellers in the banking center by modeling the highest level of customer service while processing transactions and offering products and services to potential and existing customers. Duties will include, but are not limited to, the following: Coach Tellers to effectively identify opportunities with the customers they service Manage Teller work schedules, monitors overtime and assigns tasks as needed throughout the day Train new Tellers to ensure procedures are understood and executed properly to adhere to internal controls Perform monthly surprise cash audits as well as month-end audit procedures Greet customers and facilitate a welcoming and customer-focused environment Build and maintain relationships with customers to help identify financial products and services that meet their needs Process routine customer transactions as well as assist Tellers with more complex transactions Respond to customer inquiries and concerns to create positive solutions/outcomes This list includes the current primary responsibilities of this position. It is not intended to be all-inclusive and is subject to change, as needed, for the purpose of operational efficiency.

Required Skills:

A minimum of two years external banking experience in a teller role during the previous two years, or a minimum of three years external banking experience Demonstrated leadership experience Experience must include teller servicing and/or operational responsibilities Proven knowledge of banking products and services as well as standard banking procedures and regulations Must have a current Notary or be willing to become one (pursue application, bond and notary seal) at the Bank's expense Excellent customer service skills, including oral and written communication Ability to work effectively as a team member and with customers Careful attention to detail and strong organizational skills Ability to establish credibility quickly with customers; demonstrate confident in dealing with his/ her peers Strong work ethic and high integrity Strong computer skills and proficiency with all Microsoft Office applications This position is required to participate in both informal and formal training (paid) and must successfully pass our Teller Certification test to be allowed to operate a Teller drawer. Formal training consists of one full week of training/testing which is conducted within your first 3 weeks of employment and is scheduled Monday through Friday from 8:00 a.m.

•5:00 p.m.

Physical Requirements:

This position requires long periods of standing or sitting as well as typing and repetitive motion. Candidates must possess the ability to lift and carry cash drawers, coin bags, and boxes sometimes weighing as much as 25 pounds.

MidFirst Banking Center Hours of Operations:

Monday

•Friday from 7:15 a.m.

•6:15 p.m. and Saturday from 8:45 a.m. to 1:15 p.m. (Full time employees are scheduled for 40 hours per week within these time frames) Candidates must be available to work weekend hours.

Pay:

From $19.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Paid sick time Paid time off Vision insurance Application Question(s): Expected salary or hourly rate? Are you eligible to work in the United States? Will you now or in the future require sponsorship for employment (i.e. H-1B Visa, etc.) Are you at least 18 years old and possess a high school diploma or GED equivalent? Please list your availability to work and/ or any restrictions to your availability. (If you are applying for a retail banking position, please include and restrictions after 5pm on weekdays and on anytime on weekends)

Work Location:

In person