Front Desk Agent

Job description Overview We are seeking a dedicated and professional Front Desk Agent to join our team at Spark by Hilton Rock Hill. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a welcoming atmosphere. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to manage various tasks efficiently in a fast-paced environment. Responsibilities Greet guests upon arrival with a warm and friendly demeanor. Manage check-in and check-out processes efficiently, ensuring accuracy in guest accounts. Handle guest inquiries and provide information about hotel services, amenities, and local attractions. Assist with reservations, cancellations, and modifications through phone systems and online platforms. Address guest complaints or concerns promptly and professionally to ensure satisfaction. Maintain the front desk area in an organized and welcoming manner. Collaborate with housekeeping and maintenance teams to ensure guest needs are met promptly. Skills Strong guest services skills with a focus on customer satisfaction. Proficient in phone etiquette and effective communication techniques. Experience in hospitality is preferred but not required. Familiarity with front desk operations, including reservation systems and night audit processes. Bilingual abilities are a plus, enhancing communication with diverse guests. Ability to work well under pressure while maintaining attention to detail. Strong organizational skills to manage multiple tasks effectively in a busy environment. Join our team as a Front Desk Agent where you can make a positive impact on our guests' experiences while developing your career in the hospitality industry!

Job Types:

Full-time, Part-time Work Location:

In person Keywords hotels-accommodations state-local-municipal online maintenance-repair-and-operations-mro customer-satisfaction effective-communication audits environment-health-and-safety-hsse ecology-environment time-and-attendance