Front Desk Associate (Dog Boarding)

Front of House Booking Specialist- BARK U Classification:

Part-time, Non-Exempt orFull-time, Exempt Work Location:

Onsight, King of Prussia, PA 19406 (Required)

Schedule Options:

Full Time Shifts :

Monday and Tuesday 7am-3pm, Thursday and Friday 11am-7pm + Saturday 8am-4pm Reports to:

Office Manager Company Overview:

BARK U is King of Prussia's most trusted destination for exceptional dog care. Staffed with certified professionals with a deep understanding of canine behavior and years of experience, BARK U prioritizes safety, enjoyment, and stress-free experiences for dogs. At BARK U, we offer a comprehensive range of services, including Lodging, Daycare, Grooming, Training, and Transportation, all backed by expertise and dedication.

Position Overview:

The Front of House Booking Specialist is the primary contact for clients at BARK U, ensuring a smooth and welcoming experience. Responsibilities include greeting clients, answering questions, promoting services, and scheduling appointments in person, by phone, email, and text. In addition to providing top-tier customer service, this role helps promote BARK U's services, special offers, and programs. Strong communication with both clients and team members is essential. A positive attitude, excellent customer service, willingness to offer assistance, and clear, friendly communication are required skills. Must be reliable when working shifts, including weekends.

Key Responsibilities:

Provide a warm welcome and deliver exceptional service to all clients. Manage guest requests, reservations, scheduling, pricing, and payments across all communication channels: in-person, phone, email, and text messaging systems accurately and efficiently. Accurately enter bookings into the reservation system and confirm reservations with clients. Communicate effectively with all BARK U teams via walkie-talkies to ensure smooth client drop-offs, pick-ups, and service coordination. Educate clients in person, over the phone, and in written communications about add-ons, special amenities, promotional offers, and packages to enhance their experience. Demonstrate reliability, trustworthiness, and BARK U's Paws of Excellence. Attend avenues such as department meetings, reviews, evaluations, etc for staff to address issues and successes. Complete tasks and projects as assigned by leadership. Work Environment & Physical Requirements Prolonged sitting, standing, typing, and computer use. Lifting of (up to 30 pounds) dog supplies, box deliveries, and other items as needed. Ensure entrances remain safe and welcoming, including performing occasional spot cleaning, removal of minor spills, or organizing items within client view. Qualifications & Skills 2+ years of experience in customer service, office administration, veterinary, medical, or hospitality preferred. Reliable schedule availability Strong communication and interpersonal skills with high attention to detail. Positive attitude, forward-thinking initiative, and problem-solving ability. Ability to multitask and thrive in a fast-paced environment. Tech-savvy with experience using reservation systems, spreadsheets, and email communication. Must love dogs!

Why Join Bark U:

Benefits & Perks Competitive Salary 401(k) + up to 4% match

Healthcare Benefits:

Medical, Dental, Vision Paid time off

Optional Perks:

Employee Discounts, Certification Assistance, and Relevant Pre-Approved Tuition Contribution.

Equal Opportunity Employer Job Type:

Full-time Pay:

$19.00 - $24.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance Application Question(s): Are you reliable in showing up to your shifts? Do you show up to your shifts on time? Can you work one-weekend shift per week (either Saturday or Sunday)? Can you work holidays? (required) Are you tech-savvy with experience using reservation systems, spreadsheets, and email communication on the computer? Do you feel comfortable speaking to clients in person and over the phone?

Experience:

customer service, office administration, or veterinary : 2 years (Required)

Location:

King of Prussia, PA 19406 (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Ability to

Commute:

King of Prussia, PA 19406 (Required)

Work Location:

In person