Front Desk Clerk

We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Skills Work experience as a Hotel Front Desk Agent, Receptionist or similar role Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS Understanding of how travel planning websites operate, like Booking and TripAdvisor Customer service attitude Excellent communication and organizational skills Degree in hotel management is a plus Communication method(s) used: Email Phone In person

This Job Is:

Open to applicants who do not have a high school diploma/GED A "Fair Chance" job (you or the employer follow Fair Chance hiring practices when performing background checks) A job for which all ages, including older job seekers, are encouraged to apply This Job Is Ideal for

Someone Who Is:

Dependable

• more reliable than spontaneous People-oriented
• enjoys interacting with people and working on group projects Adaptable/flexible
• enjoys doing work that requires frequent shifts in direction Detail-oriented
• would rather focus on the details of work than the bigger picture High stress tolerance
• thrives in a high-pressure environment

Job Type:

Full-time Pay:

$14.00

• $15.

50 per hour Application Question(s): Are you able to work on weekends including Sunday? Are you able to do 1st or second shift or mid shift?

Experience:

Front desk: 1 year (Preferred) Ability to

Commute:

Pigeon Forge, TN 37863 (Preferred)

Work Location:

In person Front Desk Clerk Pigeon Forge, TN 37863 $14.00

• $15.50 an hour
• Full-time $14.00
• $15.50 an hour
• Full-time We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation.

Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Skills Work experience as a Hotel Front Desk Agent, Receptionist or similar role Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS Understanding of how travel planning websites operate, like Booking and TripAdvisor Customer service attitude Excellent communication and organizational skills Degree in hotel management is a plus Communication method(s) used: Email Phone In person

This Job Is:

Open to applicants who do not have a high school diploma/GED A "Fair Chance" job (you or the employer follow Fair Chance hiring practices when performing background checks) A job for which all ages, including older job seekers, are encouraged to apply This Job Is Ideal for

Someone Who Is:

Dependable

• more reliable than spontaneous People-oriented
• enjoys interacting with people and working on group projects Adaptable/flexible
• enjoys doing work that requires frequent shifts in direction Detail-oriented
• would rather focus on the details of work than the bigger picture High stress tolerance
• thrives in a high-pressure environment

Job Type:

Full-time Pay:

$14.00

• $15.

50 per hour Application Question(s): Are you able to work on weekends including Sunday? Are you able to do 1st or second shift or mid shift?

Experience:

Front desk: 1 year (Preferred) Ability to

Commute:

Pigeon Forge, TN 37863 (Preferred)

Work Location:

In person