Front Desk Coordinator

FRONT DESK COORDINATOR

Bring your dog to work? That's right! Dogtopia, the industry leader in dog daycare, overnight, and spa services has an immediate opening for an energetic, organized, business-minded individual who will be the first point of contact as a Front Desk Coordinator. The Front Desk Coordinator must

LOVE DOGS.

As the face of Dogtopia we're looking for an enthusiastic individual eager to share the benefits of Dogtopia and our vision that every dog deserves daycare! Are you passionate, positive, and able to talk to anyone? Do you thrive on being part of a team? Does your passion for being part of a world-class growing dog wellness company get you out of bed with a smile and determination to change more lives

• physically, mentally, emotionally?

Do you have excellent communication skills, whether face-to-face, on the phone, or paper? Do you enjoy and excel at sales? If you answered "yes, sign me up!" then Dogtopia is the place for you!

The day-to-day responsibilities:

Welcome Dogtopians for drop off and pick up of their dogs. Cultivating an outstanding Dogtopia experience — provide dog parents with professional wisdom and advocate for the most appropriate products and solutions to meet their needs. Maintains a neat and always organized front desk and lobby area, and clean the lobby every shift. Sets the example for the team on the 3 Ss (smile, story and satisfaction) and held accountable to internal and external customer service standards. Answer phones, e-mails, and questions from pet parents. Strive for high customer review ratings! Efficiently and quickly document dog visits, and accurately operate and maintain our front-of-house customer management and billing systems. Escort dogs up to 150 pounds to and from the playrooms. Support the back of house team in any way needed!

Key Qualifications:

Must LOVE dogs Must be at least 18 years of age Weekday shifts will be 1:40

• 7:30 pm. Must be able to work rotating Saturdays (8:45 am
• 5:30 pm) and Sunday (11:30 am
• 2 pm).

Must be able to work up to 50% of spring break and major holiday weeks (New Year's Day, Memorial Day, July 4, Labor Day, Thanksgiving, Christmas, etc) Ability to work flexible days and hours, including evenings, weekends & holidays Ability to work cohesively with others in a fun, fast-paced environment Strong customer service skills Ability and comfort level to manage all phone calls, online inquiries, and customer questions Learn software with ease! Experience with Sales Force and Canva is a plus! Highest level of attention to detail and accuracy in completing tasks Strong organizational skills with the ability to multi-task and prioritize tasks effectively Sales skills are a huge plus! The rules by which we, as Dogtopians live are: We LOVE life unconditionally like a dog. We STAY loyal to our pack. We CHASE the absolute highest standards of safety. We PLAY to our fullest potential. We TREAT every day like It's the Most Exciting Day Ever! ENJOY your team! GROW your team! And PLAY to your fullest potential! As the Front Desk Coordinator you are responsible for working with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers. Please take a moment and watch this short video to learn more about the brand: https:// www.youtube.com/watch?v=9FONo1u85eY We look forward to meeting you! Let us know about your love of dogs!

Pay:

$16.90/hr Job type: Part-time 28 to 35 hours

Schedule:

Monday to Saturday Morning shift as needed Evening shift primarily Rotating weekends, including short 2.5-hour Sunday shifts Up to half of spring break and holiday weeks/weekends

Work Location:

On-site Job Type:

Part-time Pay:

From $16.90 per hour

Benefits:

Employee discount Flexible schedule Application Question(s): 1) Tell us about your experience with dogs! 2) Shifts are typically 1:40

• 7:30 pm Monday-Fri but may also be 6:40 am
• 12:30 pm, Saturday 8:40 am
• 5:30 pm, and Sunday 11:30 am
• 2 pm.

What is your availability for these specific shifts? 3) Do you need any time off in the next 90 days? 4) Do you need health insurance? Our policy requires dogs to have 4 specific vaccines and be spayed/neutered after they are age 7 months. A parent emails asking to use our services but the dog only has 2 of the 4 required vaccines (is missing canine influenza and Bordetella) and is not neutered at age 5 months. Please draft a polite response to this parent to explain our policies.

Work Location:

In person