Front Desk Staff

Work for a nonprofit organization where our mission is to create possibilities by empowering people with disabilities to achieve their highest potential! Turnstone is the largest organization in the nation that offers the most comprehensive services under one roof. We are rapidly growing and looking for passionate, creative and motivated employees to join our team! Our Front Desk Staff are responsible for providing reception, scheduling, and clerical support for the organization, as well as direct client service support. We are looking for someone who is personable, organized, and is passionate about the Turnstone mission and providing quality customer service. This position is a non-exempt, 40-hour per week position and will be primarily stationed at our Plassman Athletic Center front desk. The essential functions of the Front Desk Staff position include but are not limited to: Customer Service & Facility Operations Greet members, visitors, and staff of Turnstone warmly and professionally inquire as to the need for assistance and promptly and courteously meet the need of the guest / staff; or contact the appropriate staff member. Follow-up with the guest as to actions taken, and make them comfortable while they wait. Check-in clients as they arrive for their appointments and page staff of client's arrival if needed. Monitor and enforce access to the facility. Direct guests within the building and escort if possible, or if needed; or ask an available staff person to escort the guest. Promptly answer incoming calls and emails; ask appropriate questions to be able to route calls and messages to the appropriate person. Understand the Mission of the agency and maintain current knowledge about Turnstone programs, activities and staff. Be able to answer the guest's questions or to route their inquiries appropriately. Maintain a calm and helpful demeanor in unexpected situations and ask for assistance when needed. Report any maintenance or operational issues to the appropriate department. Membership Management Process payments for memberships, events, and programs. Accurately manage membership and Electronic Health Records using Epic and EZFacility software. Assist members with registration, renewals, and updates to their accounts and memberships. Troubleshoot member inquiries related to software use or account information. Administrative Maintain accurate records of daily transactions and reports. Use the E.H.R. system to support providers and leadership in managing provider schedules, including: Scheduling and re-scheduling appointments on behalf of providers, using client reminder software to remind clients of appointments and help reduce cancellation and no show rates, and encouraging clients to utilize the client portal by educating them on client portal capabilities and convenience. Assist with scheduling and facility bookings. Sort and distribute incoming mail and faxes. Ensure the front desk area is organized and stocked with the necessary materials. Manage donations of tangible goods according to guidelines of the Equipment Loan Program.

Required Qualifications:

High School Diploma 1+ year of experience as an Administrative Assistant, Medical Office Scheduler, Front Desk, and/or in

Customer Service Preferred Qualifications:

Associate's degree in Business Administration, Office Administration, or related field Experience with Epic Experience with EZ Facility software 2+ years of Medical Office Administration experience Full-Time Turnstone employees receive the following benefits: 12 paid holidays 8 paid sick days and 2 personal days (after waiting period) Paid vacation time (after waiting period) Employer-sponsored life insurance, short-term and long-term disability insurance Health, dental and vison insurance offerings Health Saving Account (HSA) offering 403(b) retirement plan with employer match Employer-sponsored Employee Assistance Program Free on-site fitness membership including our fitness center, pool, & track 35% discount for our on-site childcare program (based on availability) 50% discount for our sports and recreation programs Eligibility for public service loan forgiveness (after waiting period) Supplemental insurance offerings (employee-paid) 529 plan payroll deduction available (employee-paid)

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person