Front Desk Staff & Night Audit

Hotel Front Desk Agent — Big Bear Lake (In-Person)

Pay:

$18.00-$20.00 per hour

Job Types:

Full-time or Part-time Location:

In person — Big Bear Lake, CA 92315

Schedule:

Variable shifts; includes nights/weekends/holidays as needed About the role Be the welcoming face of our hotel. You'll handle check-ins/outs, reservations, guest inquiries, and daily front desk operations to ensure a smooth, positive stay. Responsibilities Greet guests and manage check-in/check-out using hotel software Answer phones, manage reservations , and provide local information Resolve guest concerns with professionalism and urgency Process payments, invoicing, and end-of-day reports Maintain lobby/front desk presentation and brand-standard appearance Night Auditor duties as scheduled (reconcile transactions, reports) Assist with laundry (wash/dry/fold/stock) as needed Follow company policies, safety, and security procedures Qualifications High school diploma or equivalent (hospitality experience preferred) Customer-service mindset; clear verbal & written communication Basic computer skills (reservation systems, POS, email) Organized, calm under pressure; strong attention to detail Physically able to stand/walk for extended periods Able to work nights/weekends/holidays as scheduled. Duties Greet guests upon arrival and assist with check-in and check-out procedures. Manage reservations, including modifications and cancellations, using a multi-line phone system. Conduct night audits to ensure accuracy of financial transactions and prepare reports for management. Address guest inquiries and concerns promptly, providing solutions to enhance their stay. Maintain the front desk area, ensuring it is clean and organized at all times. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. Provide information about local attractions, services, and hotel amenities. Uphold confidentiality of guest information while managing guest relations effectively. Qualifications Previous experience in hospitality management or hotel operations is preferred. Strong customer service skills with a focus on guest satisfaction. Bilingual or multilingual abilities are highly desirable to cater to diverse clientele. Familiarity with front desk operations, including night audit processes. Excellent phone etiquette and proficiency in handling multi-line phone systems. Ability to work flexible hours, including nights, weekends, and holidays as required. Strong organizational skills with attention to detail in managing reservations and guest requests. A positive attitude and the ability to work well under pressure in a fast-paced environment. Join our team as a Front Desk Clerk/Night Auditor where your contributions will help create memorable experiences for our guests!

Job Types:

Full-time, Part-time Pay:

$18.00 - $20.00 per hour

Benefits:

Employee discount Flexible schedule Referral program

Work Location:

In person