Front Office Supervisor

Front Office Supervisor Holiday Inn Wrightsville Beach Resort Wrightsville Beach, NC Job Details Full-time $16.50 - $18.00 an hour 11 hours ago Benefits Free parking Health savings account Paid holidays Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Employee assistance program Vision insurance 401(k) matching Employee discount Life insurance Food provided Qualifications Customer communication Proactive hotel and accommodations guest assistance In-person customer service Security system Front desk Receptionist experience within hospitality industry Venue guest services

Full Job Description Compensation:

This position offers a competitive hourly rate ranging from $16.50 - $18.00 per hour , based on experience, qualifications, and relevant hospitality background. We are pleased to announce a wonderful opportunity for a Front Office Supervisor. What will you be doing most days?

• Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay
• Work proficiently on the hotel's electronic reservation system, as well as, other computer programs to ensure a seamless workflow
• Handle all financial matters - including credit card and cash transactions - securely, accurately, and with the utmost integrity
• Anticipate guests' needs and go out of your way to maximize the guest experience
• Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests
• Ensure the accurate and hospitable handling of guest reservation, check-in, check-out, payment, including credit card and cash handling procedures
• Maintain proficient administration of the hotel's electronic reservation system
• Maintain compliance with hotel safety programs and procedures, including emergency and security systems
• Ensure that all required documentation (daily reports, checklists, etc.) are completed in a timely manner What are the requirements for this position?
• You have 2+ years' experience working in a front desk/receptionist type role
• You love working with people and will go above and beyond for each guests' needs
• You work well with others and enjoying working and being part of a team
• You have excellent oral, written, and interpersonal communication skills
• You are not just a problem solver, but also a solution finder and will do anything to ensure the best experience for our guests Physical Requirements for this Position This is a physically demanding position.

You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time. Travel Requirements This position would require little to no travel outside the property and surrounding area. This property is managed by OTO Development. About OTO Development OTO Development is an industry-leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States. OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success. Our company provides competitive pay and benefit programs, including medical insurance options, dental and vision insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.

Position:

Front Office Supervisor Department:

Property Hourly Position Reports to:

Front Office Manager Pay:

$16.50 - $18.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Food provided Free parking Health insurance Health savings account Life insurance Paid time off Tuition reimbursement Vision insurance

Work Location:

In person