General Manager

General Manager Resolute Road Hospitality - 4.1 Sherwood, OR Job Details 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance Life insurance Referral program Qualifications Community engagement Hotel housekeeping management Operations management Sales Hotel quality control Employee retention Managing hospitality teams Improving operational efficiency Performance management Bachelor's degree in business administration Team development Hiring Analysis skills Financial operations management Bachelor's degree Team management Hospitality Management Human resources Front desk Purchasing Hotel customer satisfaction operations Business Administration Productivity software Senior level Business Leadership Communication skills Overseeing training Food service management Staff development

Full Job Description Description:

The Hampton Inn & Suites located in Sherwood, Oregon is looking to add to our hospitality family! We're in the heart of Oregon wine country and the Tualatin River National Wildlife Refuge is just two miles from our door. Come join a wonderful group of people, and a great brand of hotels to start your career! Summary At Resolute Road Hospitality, we're redefining third-party hospitality management through collaboration, innovation, and excellence. With a growing national footprint, we offer dynamic opportunities for professionals ready to grow. Guided by our core values - Stronger Together, Social Intelligence, Grit, Integrity, and Better Every Day - we support your success at every turn. Join us on the road ahead and help us create exceptional experiences. Benefits Travel Perks Optional Daily Pay Health/Life Insurance 401k Paid Time Off Dental/Vision Employee Assistance Program Referral Program Your Role As General Manager, you'll lead daily operations with a focus on guest satisfaction, team development, and financial performance. You'll foster a culture of service, accountability, and excellence while ensuring brand standards are upheld. This role is ideal for someone who leads with Integrity, thrives on Grit, and builds Stronger Together teams that deliver exceptional results. What You'll Do Oversee operations of housekeeping, front desk, food & beverage, sales, and maintenance Ensure proper training of all staff, including safety and standard operating procedures Manage HR functions including hiring, retention, and team development Conduct regular staff meetings and promote company culture and values Respond to guest feedback with professionalism and urgency Monitor and improve brand satisfaction scores and guest experience metrics Maintain operational efficiency, service quality, and standards compliance Manage hotel inventories, purchasing, and invoice approvals Participate in sales and revenue management efforts Coordinate capital improvement projects and protect hotel assets Set and achieve realistic operational goals and profitability targets Perform other duties as assigned Knowledge, Skills & Abilities Strong understanding of hospitality operations and financial management Excellent communication and leadership skills Proficiency in Microsoft Office and hotel operating systems Ability to lead in a fast paced, multi-departmental environment Strategic thinker with hands on execution capabilities Ability to assess and coach team performance fairly and consistently Strong organizational and analytical skills Ability to build rapport with community stakeholders and maintain visibility Education & Experience Bachelor's degree in Hospitality Management, Business Administration, or related field preferred 5-7 years of experience in full-service hotel operations required; 10+ years preferred Previous General Manager experience strongly preferred Experience with branded hotel systems and standards Additional Information Consistent attendance and adherence to Resolute Road Hospitality's standards are critical to success in this role. This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of responsibilities, duties, and skills required. Duties may evolve based on organizational needs. E-Verify Resolute Road Hospitality utilizes E-Verify for all employment authorization verification.

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