Front Office Specialist (Patient Experience)

Employment Status:

Full-Time | Hourly (Non-Exempt)

Schedule:

Approximately 40 hours per week

Work Location:

On-site; This position will primarily work at our North Foley and Fairhope offices. The Opportunity We are hiring a front-facing professional who understands that exceptional patient care begins long before a provider enters the room. This role is designed for someone who brings warmth, confidence, and emotional intelligence to every interaction and takes pride in creating a calm, welcoming environment in a fast-paced clinical setting. This is not a basic reception role. The right candidate sees this position as a place to grow, contribute, and raise the standard of patient experience. What Success Looks Like in This Role A successful

Front Office Specialist:

Creates a positive first impression for every patient, every visit Balances efficiency with empathy, even during busy clinic days Anticipates needs, communicates clearly, and follows through Treats patient information with care, accuracy, and discretion Shows up reliably, professionally, and ready to support the team Core Responsibilities Serve as the primary point of contact for patients and visitors Manage patient arrival and departure processes with accuracy and compassion Schedule appointments, testing, and follow-up visits per clinical direction Gather, verify, and maintain patient demographic and insurance information Confirm insurance eligibility and secure authorizations as needed Collect patient financial responsibility, including co-pays and balances Upload and organize documentation within the electronic medical record Prepare patient charts in advance to support clinic readiness Maintain clean, orderly, and welcoming patient areas Support patients who may be anxious or unwell with patience and care Travel regularly to clinic locations within an approximate one-hour drive radius Professional Expectations We are looking for someone who: Is naturally personable, composed, and respectful Takes ownership of their role and holds themselves accountable Communicates clearly and professionally with patients and coworkers Maintains a polished appearance and calm demeanor Adapts well to change and stays focused under pressure Wants to grow personally and professionally within a team environment Minimum Requirements High school diploma or equivalent At least one year of customer service or patient-facing experience Ability to travel consistently to nearby clinic locations Successful completion of a Level 2 background screening as required by AHCA.

https:

//ahca.myflorida.com/

Preferred Qualifications:

Experience in a medical, dental, or healthcare setting Associate degree or higher Bilingual skills Skills That Matter Most Strong interpersonal and communication skills High attention to detail and organization Sound judgment and problem-solving ability Comfort working independently and as part of a team Commitment to patient privacy and HIPAA compliance Compensation & Benefits Overview Medical, dental, and vision insurance options Life insurance, disability coverage, and voluntary benefits 401(k) plan with employer contribution Paid time off and paid holidays Advancement opportunities and ongoing professional development Supportive, people-centered workplace culture Physical & Work Environment This role requires extended periods of sitting at a workstation, frequent computer and phone use, and occasional standing, walking, bending, and lifting up to 15 pounds. The environment is a busy clinical setting with regular patient interaction, moderate noise, and frequent interruptions. Reasonable accommodations will be made in accordance with applicable law. Equal Employment Opportunity We are committed to maintaining a workplace that is inclusive, respectful, and free from discrimination. Employment decisions are based on qualifications, merit, and business needs, without regard to any legally protected status.

Note:

This description outlines the general scope of the position and may be adjusted as operational needs evolve.

Job Type:

Full-time Pay:

$15.00 - $18.00 per hour

Benefits:

401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance

Education:

Associate (Required)

Work Location:

In person