Care Extender

• ECM Rancho Cucamonga, CA (onsite) $21.00
• 23.00/hourly Under the supervision of the Manager, Integrated Care Management, the Care Extender
• ECM is responsible for working as the liaison for all incoming referrals for Enhanced Care Management (ECM) members. The Care Extender
• ECM is responsible for skillfully engaging members who are transferred to the Care Extender queue, screening them for ECM eligibility, and referring over to the attributed Community Based Care Management Entity (CBCME). The Care Extender
• ECM plays a critical role in determining appropriate routing of referrals within the community to meet the members' needs. The Care Extender
• ECM will utilize multiple care management platforms to formally document the member's disposition.

Commitment to

Quality:

The IEHP Team is committed to incorporate Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

Responsibilities:

Qualifications:

Education & Requirements Two (2) years of customer service experience in any setting required Experience of successfully working within a team Experience in data entry High School diploma or GED required Key Qualifications Valid California Driver's License preferred Knowledgeable about evidenced based communication such as Motivational Interviewing, or similar empathy-based communication strategies Understanding of and sensitivity to multi-cultural community Understanding of and sensitivity to mental health conditions and addictive disorders Awareness of the impact of unmitigated bias and judgement on health; commitment to addressing both Understanding of, and a commitment to, high preforming team practices Strong organizational skills, typing 45 words per minute, proficient in Windows applications Highly skilled interpersonally, with excellent teamwork and relationship skills Highly skilled in interpersonal communication, including resolving conflict Able to sufficiently engage members and providers both on the phone and in person Has ability to deescalate escalated calls Able to multi-task High degree of patience Exhibits good Team Culture Telephone courtesy Demonstrated respect of peers and supervisors Requires minimum supervision Ability to take initiative and be proactive in competing tasks