Treatment Coordinator (4-Day Workweek)

Job Overview As a Treatment Coordinator, you play a critical role in both practice performance and patient experience. This position is primarily based in Brighton (Monday-Wednesday), with support in Broomfield (Friday) as part of a 4-day workweek.

You will lead all new patient consultations, guide patients through their treatment plans and financial options, and provide consistent follow-up to help patients move forward with care. This role is both patient-focused and performance-driven, requiring strong communication, organization, and the ability to confidently guide patients toward decisions that improve their health and quality of life.

We are a team-driven, patient-first organization where collaboration across providers, team members, and locations is essential to delivering exceptional care.

Primary Location:

Brighton (Mon-Wed) | Broomfield (Fri) Key Responsibilities 1. Patient Consultations & Coordination Lead all new patient consultations and manage the full patient sales pipeline Act as the primary point of contact for patients throughout their treatment journey Coordinate schedules across Brighton (primary) and Broomfield (1 day/week) Ensure patients clearly understand treatment plans, timelines, and next steps 2. Treatment Planning & Patient Education Collaborate with doctors and specialists to present comprehensive treatment plans Clearly explain benefits, risks, and alternatives in a way patients understand Help patients feel confident and informed in their decision-making 3. Financial Coordination & Case Acceptance Present treatment costs, review insurance, and explain all payment options Create personalized financial plans for each patient Confidently address patient questions or concerns and help guide them toward starting care Secure financial agreements and collect payments Achieve individual and practice performance goals related to case acceptance and collections Provide sales tracking, reporting, and forecasting to leadership 4. Communication & Follow-Up Execute consistent, strategic follow-up with patients who have not yet started treatment Maintain ongoing communication to support patients through completion of care Coordinate treatment and communication with referring providers and specialists 5. Administrative & Operational Support Maintain accurate patient records, treatment plans, and financial agreements Support scheduling flow and operational efficiency across both locations Assist with billing, insurance coordination, and required documentation Update CRM systems daily and maintain accurate pipeline tracking 6. Patient Experience Deliver a high level of service that builds trust and long-term patient relationships Address patient concerns with professionalism, clarity, and empathy Proactively anticipate patient and team needs to improve overall experience What Does Success Look Like?

Success in this role is defined by two key outcomes:

Strong Performance:

Achieving goals related to case acceptance, production, and collections

Exceptional Patient Experience:

Patients feel informed, confident, and supported throughout their care

Schedule & Structure Brighton:

Monday-Wednesday 7:45am - 5pm (Primary Location)

Broomfield:

Friday 6:45am - 2pm 4-Day Workweek Requirements Prior experience in a dental office with a focus on treatment coordination, case presentation, or patient sales Sales experience strongly preferred Strong communication skills (verbal and written) with ability to build trust quickly Highly organized with strong attention to detail and follow-through Ability to multitask and perform in a fast-paced environment Comfortable discussing financials and guiding patients through payment decisions Proactive, self-driven, and goal-oriented Experience with dental software (Dentrix Ascend preferred) and general computer proficiency Who You Are Patient-first and team-oriented Confident, yet empathetic in guiding patient decisions Motivated by results and personal performance Take initiative and anticipate needs without being asked Passionate about helping patients move forward with care and improve their lives

Pay:

$25.00 - $31.00 per hour

Benefits:

401(k) 401(k) matching Health insurance Paid time off Vision insurance

Experience:

treatment coordinating: 2 years (Required) dental: 4 years (Required) Ability to

Commute:

Brighton, CO 80603 (Required)

Work Location:

In person