Engagement Specialist Hegira Health, Inc. - 3.1 Lincoln Park, MI Job Details Full-time $16.20 - $18.20 an hour 17 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance Professional development assistance Life insurance Referral program Qualifications Search engines Spreadsheets Word embeddings Filing High school diploma or GED Typing Productivity software Office phone management Full Job Description Hegira Health, Inc. (HHI), a private non-profit corporation, is one of the largest freestanding behavioral healthcare agencies in the area. HHI, accredited by the Joint Commission and licensed by the State of Michigan, provides a broad array of mental health and substance abuse treatment and prevention services to individuals of all ages. Our ideal candidate has at least one year experience working a front desk. The candidate should have some face to face contact with patient/clients. Ability to multi-task within a busy work environment.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

The Engagement Specialist shall possess, at a minimum, A high school diploma or GED. Basic reception skills, minimum typing skills of 45 words per minute, and general organizational abilities. Proficient in the use of Microsoft Office Word and Excel. Capable of conducting web-based searches and utilizing web-based documents. The Engagement Specialist shall promote an atmosphere that is conducive to a professional, clinical business operation.

LOCATION

(s): Lincoln Park, MI Shift (s): Full-time; Monday-Friday 8:30am-5 pm

ESSENTIAL JOB RESPONSIBILITIES

Technical:

General Office Answer telephone calls utilizing HHI scripted greeting. Completes accurate notations of phone messages received on provided telephone call recording documents. Greets patients and visitors with an attitude that is welcoming. Verify current insurance at time of patient check in. Update patient demographics at time of patient check in. Notify practitioners of patient arrival for appointments. Complete typing assignments within prescribed timeframes provided by the Office Manager/Senior Clerical, or Clinical Management staff. Schedule patient appointments as instructed by the Office Manager/Senior Clerical. Complete pre-appointment telephone reminder contacts as directed and record the result of each per clinic policy. Other office related tasks as directed. Pre-Intake Prepare pre-intake packet and folder. Ensure sufficient number of pre-intake packets is available to meet clinic volume needs. Complete pre-intake paperwork per the clinic's policy and procedure. Schedule initial intake appointment based on the candidate's expressed need, clinician specialty area(s), and appointment availability. Notify Office Manager/Senior Clerical if unable to schedule intake appointments within clinic policy and procedure. Monitor/file pre-intake folders and distribute appropriately on patient's day of admission. Enter intake appointment time and date into shared file/schedule. Update Intake Log with changed intake appointments, appointments kept and/or canceled.

Pay:

$16.20 - $18.20 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Employee assistance program Health insurance Life insurance Paid time off Professional development assistance Referral program Vision insurance

Work Location:

In person