Job Overview We are seeking a dedicated and efficient Social Care Network Case Coordinator to join our healthcare team. The ideal candidate should have experience working as a Case Coordinator, Care Coordinator, Service Coordinator, or in a similar role , along with excellent communication skills, strong interpersonal skills, and a genuine desire to support members throughout their care journey. In this role, you will serve as a consistent point of contact for SCN members, providing ongoing communication, support, follow-up, and coordination of services . You will build strong relationships with members, help them understand and access their available benefits and services, address barriers, and ensure they remain connected to the supports they need. Responsibilities Maintain regular communication with SCN members and serve as a reliable point of contact for questions, concerns, and ongoing support. Build positive and trusting relationships with members through consistent communication and follow-up. Educate members about available SCN benefits, services, and resources. Coordinate and follow up on referrals for services such as groceries, healthy meals, kitchen supplies, nutritional counseling, and other approved supports. Monitor member needs and follow up to ensure services are received and barriers are addressed. Communicate with healthcare providers, care managers, community organizations, and other partners involved in the member's care. Keep members informed about the status of their services and assist with next steps when needed. Maintain accurate and timely documentation of member interactions, referrals, and follow-up. Identify challenges or barriers and work with members and appropriate partners to help resolve them. Provide ongoing support and encouragement to help members successfully connect with and utilize available resources. Follow up with members regularly to ensure continued engagement with services. Ensure compliance with SCN, Medicaid, HIPAA, and company policies. Qualifications Previous experience working as a Case Coordinator, Care Coordinator, Service Coordinator, or in a similar role. Experience in the healthcare, social services, or related field preferred. Excellent verbal and written communication skills. Strong interpersonal skills and the ability to build positive relationships with members. Strong follow-up skills and the ability to provide ongoing support to multiple members. Patient, compassionate, and comfortable communicating with individuals from diverse backgrounds. Fast learner with the ability to quickly learn new systems and procedures. Strong organizational and documentation skills. Ability to manage multiple tasks and stay organized in a fast-paced environment. Ability to work independently and as part of a team. Comfortable communicating with members, healthcare providers, and community partners. Why Join Us? Join us as an SCN Case Coordinator and play an important role in providing members with the communication, guidance, and ongoing support they need to access valuable healthcare and social care services. Your ability to build relationships, communicate effectively, follow through, and support members will make a meaningful difference in their experience and connection to care.

Pay:

$23.00 - $25.00 per hour Application Question(s): Do you speak another Language, and if yes, what is it?

Experience:

Healthcare:

2 years (Required)

Work Location:

In person