Step into a meaningful role within our Hospice Care Team as an Office Coordinator dedicated to supporting patients and families during some of life's most vulnerable moments. You'll serve as a trusted resource for nurses, physicians, caregivers, and loved ones, helping maintain comfort, dignity, and continuity of care. This opportunity is ideal for someone who is compassionate and confident working independently in a field-based or home‑care setting. A passion for supporting colleagues, providing calm reassurance, and upholding the highest standards of patient-centered care will make you an invaluable part of our hospice mission.

Location :

Hospice of Cincinnati

• 4310 Cooper Rd, Cincinnati, OH 45242

Work Schedule :

Full-Time:

Monday-Friday Day Shift:

(9am-5:30pm)

Incentives & Benefits :

We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement. Please use the link to view TriHealth's benefits: https://careers.trihealth.com/what-we-offer/benefits To explore more about Hospice and the care we provide click the link below : https://hospiceofcincinnati.org/ Office Coordinator II Job Overview This position is a multi-functional position that serves as an organizational and problem-solving contact in the office setting. Under minimal supervision, supports staff, management, and/or medical personnel with executing specific duties essential to the service or business being provided by the department/office. These duties may include data entry, billing, recordkeeping, correspondence, patient contact, registration, time/attendance, scheduling of staff, contractors, patients, or customers, and monitoring/upkeep of equipment, technology, and/or supplies. May conduct and oversee clerical duties including answering of telephones, routing of incoming calls, problem resolution, and customer service. May provide work direction and mentorship to other clerical staff. Other duties of a clerical nature essential to the specific business unit may also be included as assigned. This position will primarily support the timely scheduling of all incoming PalliaCare referrals with the operational expectation of achieving 80% or greater of new referrals scheduled within seven (7) calendar days, and our strategic goal to serve patients discharged from a hospital within 2 days and grow our census in Assisted Living and Long-Term Care, aligning with our strategic goal. The role will also provide critical support for referral processing, provider scheduling, communication management, Epic documentation, and coordination across the interdisciplinary team. The PalliaCare Office Coordinator serves as the operational hub for the outpatient palliative care program by coordinating referrals, scheduling new consultations, managing patient communications, processing documentation, and supporting providers and clinical staff.

Responsibilities include:

Processing internal and external referrals Managing Epic referral work queues Scheduling new patient consultations and follow-up appointments Coordinating provider schedules to maximize efficiency Completing patient registration and demographic verification Managing patient outreach and appointment reminders Processing medical records and referral documentation Job Requirements Monitoring multiple communication platforms, including Epic, MyChart, department email, Voalte, and telephone communications. High School Degree Computer proficiency in MS Office Medical terminology Verbal & written communication Customer service Negotiation skills Independent thinker 3-4 years' experience Clerical in a related field

Job Responsibilities:

Other Job-Related Information Working days/hours: Monday through Friday, 9a.m

• 5:30p.m. Working Conditions Climbing

• Rarely Hearing:

  Conversation

• Consistently Hearing:

  Other Sounds
• Frequently Kneeling
• Occasionally Lifting 50+ Lbs.
• Rarely Lifting