View More Jobs Oncology Support Specialist

• Medical Oncology
• Full Time Sayre, PA, United States

JOB DESCRIPTION

Be a source of strength and support for patients during one of the most important journeys of their lives. As an Oncology Support Specialist, you'll help patients and families navigate the complexities of cancer care, providing compassionate assistance and resources that make a meaningful difference every day.

Why Choose Guthrie:

Voluntary 403(b) Retirement Plan

• Plan for your future with Fidelity investment options Employee Assistance Program
• Confidential support for personal and professional well-being Shift Differentials & Premiums
• Earn more for evenings, nights, weekends, and float coverage PTO Starts on Day 1 Friendly, Inclusive Work Family
• Be part of a team that feels like home Recognized as a

Top Healthcare Employer:

Guthrie is consistently recognized for its strong workplace culture and commitment to caregiver well‑being, including: Best Places to Work 2025

• Modern Healthcare America's Greatest Workplaces in Healthcare 2025, 2026
• Newsweek America's Best-In-State Employers (PA) 2025
• Forbes America's Best Employers for Healthcare Professionals 2025
• Forbes America's Best Employers for Women 2025

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Forbes Schedule & Coverage:

Full Time, Day Shift Position Summary The Oncology Support Specialist plays a vital role in the coordination of patient care within the oncology setting. This position collaborates closely with nurses, physicians, and financial advisors to ensure that patients are scheduled appropriately for treatments. The specialist is responsible for organizing all ancillary testing and provider visits, making certain that treatments are scheduled accurately and delivered on time. Experience Applicants should have a minimum of two years of prior experience in medical assisting, which is preferred for this position. Education High school diploma or equivalent required. Licenses There are no licensing requirements for this role. Essential Functions Provide excellent customer service to patients requiring treatment or care. Meet with patients in person or by telephone in a pleasant manner to coordinate their care. Manage and coordinate all infusion patient treatments, ancillary appointments, and provider visits. Handle complex scheduling requirements, including multi-week treatment regimens and therapy durations, to ensure patients do not miss appointments. Work diligently to ensure new patients are scheduled and seen promptly through effective schedule management. Reschedule appointments as needed to align with provider-determined priorities and ensure timely patient care. Collaborate with infusion nurses, providers, and the authorization team to verify that all requirements are met before starting new treatments. Perform office duties to meet patient care needs. Schedule patient appointments and maintain the scheduling system to best serve treatment needs and patient preferences. Respond promptly to phone system messages and keep voicemail messages updated. Create and provide each patient with a calendar of scheduled treatments. Coordinate preauthorization's for medications, procedures, and testing when required. Work with patient financial advocates and front desk staff to ensure authorization is completed for all required testing and medication prior to the scheduled date. Verify that the treatment plan is authorized before scheduling appointments. Ensure outside providers receive paper orders for non-oncology treatments and confirm those orders have been entered by pharmacy and authorized before scheduling. Manage specialty pharmacy medications and confirm medications have arrived prior to scheduled appointments; reach out as needed for new prescriptions. May be responsible for opening or closing the building and ensuring proper locking of premises. Efficiently obtain necessary patient records from other physician practices or institutions that have provided care. May type correspondence, labels, or policy and procedures as needed. Assist with the efficient delivery of patients from the waiting area to treatment areas. Answer phones professionally and promptly, accurately directing calls. Perform all front desk reception tasks, including patient registration, when necessary. Facilitate patient care coordination, including new treatments, diagnostic testing, referrals, and scheduling of all required appointments. Demonstrate the ability to independently solve problems, such as urgent patient needs or scheduling changes due to cancellations. Exhibit strong multi-tasking skills and abilities. Serve as a liaison between patients and medical staff. Other Duties Other duties as assigned. #

LI-MD1 ABOUT US

Joining the Guthrie team allows you to become a part of a tradition of excellence in health care. In all areas and at all levels of Guthrie, you'll find staff members who have committed themselves to serving the community. The Guthrie Clinic is an Equal Opportunity Employer. The Guthrie Clinic is a non-profit, integrated, practicing physician-led organization in the Twin Tiers of New York and Pennsylvania. Our multi-specialty group practice of more than 500 physicians and 302 advanced practice providers offers 47 specialties through a regional office network providing primary and specialty care in 22 communities. Guthrie Medical Education Programs include General Surgery, Internal Medicine, Emergency Medicine, Family Medicine, Anesthesiology and Orthopedic Surgery Residency, as well as Cardiovascular, Gastroenterology and Pulmonary Critical Care Fellowship programs. Guthrie is also a clinical campus for the Geisinger Commonwealth School of Medicine.