Care Advocate Medix - 3.7 Dallas, TX Job Details Full-time 17 hours ago Qualifications Patient question and concern management Patient resource coordination Client onboarding Patient advocacy Mid-level Managing clients in a customer support role Overseeing care coordination Patient education Care coordination Managing patients as a clinical case manager Customer interaction during outreach Client interaction via phone calls Full Job Description Deliver premier, high-touch assistance to clients within a dynamic, high-volume contact center. Act as a dedicated personal guide , creating a seamless and premium care experience for every individual. Walk clients through their upcoming medical journeys , explaining program perks, financial incentives, and clinical timelines. Facilitate doctor matching and liaise directly with clinical practices to organize and fast-track care logistics. Address inquiries with deep empathy and precision , making sure every person feels genuinely heard and respected. Drive outreach to onboard new program participants while nurturing ongoing connections with current clients. Champion the patient experience , routinely going above and beyond to simplify the intricate world of specialized healthcare.

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA). This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.