The Intake Triage position's primary responsibility is to work with individuals seeking outpatient services to facilitate timely and effective access into Youth and Family Services. Provides clinical and financial screenings via phone or in person. Provides screenings, crisis interventions, and full intakes face-to-face. Is able to complete TRR and develop person-driven recovery plans. Links individuals to appropriate natural and community resources to meet ongoing needs, as necessary. Completes detailed documentation in a timely manner on all services provided. Ensures all services provided are compliant with TAC requirements/rules. Knowledge and adherence to trauma-informed perspective is required. This person must be efficient in EHR, have ability to multitask, and must be able to provide exceptional customer service in a busy setting. This key role requires a team player to work in a constantly changing busy environment. This position requires accuracy, attention to detail, initiative and a proactive approach to duties and responsibilities and will work with individuals in services, the clinical team, and co-workers. Position requires ability to demonstrate a positive attitude, independent judgment, professional ethics, appearance, and conduct.

Key targets:

All walk ins will receive at minimum a same day screening with all phone and email inquiries receiving a call back within 24 hours. All intake documents finalized same day with notes finalized within 2 business days. All trainings completed prior to expiration date. If Bilingual and receiving stipend, employee will be available to translate for other staff as needed and will utilize approved language in the provision of services as needed. Education, Training and Experience (including licensure and certification) Bachelor's degree in psychology, sociology, or related field from an accredited college or university as required to qualify as a Qualified Mental Health Professional (QMHP). Experience working in mental health preferred. Experience in crisis response preferred. Bilingual English/Spanish preferred Must have valid driver's license and reliable transportation. Knowledge, Skills, and Abilities Demonstrated ability to foster collaborative relationships. Excellent knowledge of telehealth platforms with the ability to engage via multiple platforms as well as guide others in telehealth set-up. Self-starter who works closely with all team members and takes initiative in completing tasks. Demonstrated ability to ensure effective communication regarding behavioral health needs and services. Knowledge of the social services system and the ability to connect individuals with appropriate services. Organized, detail-oriented, and computer-proficient with the ability to write clearly and professionally. Ability to respond to individuals with patience, empathy, and understanding. Excellent communication and listening skills. Performs other duties as assigned.