Clinical Case Manager I

• ODR Project Based Housing
• Elden Elms Homeless Health Care Los Angeles
• 4.

1 Los Angeles, CA Job Details Part-time $25 an hour 6 hours ago Benefits 401(k) 401(k) matching Retirement plan Qualifications Microsoft Word Microsoft Excel Microsoft Outlook Experience working with trauma survivors Harm reduction Computer literacy Professional ethics Writing skills Client inquiry handling Experience working with individuals experiencing homelessness Driver's License Cultural competency Bachelor's degree Attention to detail Motivational interviewing Problem-solving Working with individuals from diverse cultural backgrounds Experience working with individuals from underserved communities Client interaction via phone calls Full Job Description

POSITION OVERVIEW

The primary purpose of HHCLA's Housing for Health (HFH) program is to provide permanent, affordable housing linked to appropriate services for homeless individuals who are frequent users of the Department of Health Services system. The Clinical Case Manager I works directly with program participants and develops, arranges and coordinates treatment services. The Clinical Case Manager I works to improve the health of homeless individuals by assisting with the provision of stable housing, development of a comprehensive treatment plan and facilitating linkages to medical care, mental health care, alcohol/substance use treatment and other supportive services. Once the individual has obtained permanent housing, the Clinical Case Manager I will assist the client in maintaining their housing. This position requires an ability to maintain strict confidentiality and handle information with tact and diplomacy.

PRINICIPAL DUTIES & RESPONSIBILITIES

• Under the supervision of a Program Manager, Clinical Case Manager 1 conducts comprehensive clinical assessments and provides intensive case management services.
• Under the supervision of a Program Manager, Clinical Case Manager 1 develops individualized treatment plans with measurable goals and objectives and assists participants in achieving their desired outcomes.
• Work with a with a diverse and marginalized client caseload of justice-involved clients experiencing barriers including a history of homelessness, complex trauma, medical, mental health, and substance use.
• Maintain weekly contact with all clients and document contact in the county approved database.
• Coordinates, prepares and maintains required charting and documentation in a timely and thorough manner within program guidelines.
• Develop relationships with representatives in other agencies to support individuals in attaining services such as housing, mental health care, medical treatment, financial assistance, legal advocacy, and other community resources.
• Assist with preparation of housing applications and other required documentation.
• Networks and collaborates with housing providers, landlords and property managers to develop housing stock for program, which includes temporary and permanent housing alternatives.
• Performs home visits within scheduled time frame, assesses for needs on a continuous basis, and refers clients to services within their community.
• Maintains familiarity with

HHCLA/ HFH

policies and procedures and other applicable regulations.

• Assists in identifying and securing resources for the HFH program.
• Provides support and link clients to Electronic Homeless Programs, including CES and HMIS Systems.
• Participate in court hearings and submit court progress reports.
• Provide medication assistance and tracking.
• Under the supervision of the Program Manager, the Clinical Case Manager provide clinical intervention services, crisis intervention, conflict resolution and continually monitor at-risk/high risk situations that require clinical interventions.
• Conducts advocacy services and ensures clients receive all entitled benefits.
• Participates in debrief sessions, weekly supervision, clinical supervision, department and agency-wide meetings, training and development opportunities as determined appropriate by the supervisor.
• Submits weekly/monthly reports, such as mileage, weekly schedules, quarterly training reports, corrected audit findings, and status of unhoused individuals.
• Communicates effectively in a culturally competent and diverse consumer population and promotes favorable interaction with managers, co-workers and others.
• Ensures services are delivered using the "Whatever It Takes" model by consistently applying client choice, harm reduction, trauma-informed care, Housing First, integrated care, and psychosocial rehabilitation principles.
• Able to serve a diverse vulnerable client populations and communicate effectively in a culturally competent manner.
• Able to work in a multi-disciplinary team environment, utilizing professional, open and respectful communication. Maintains a solution focused, strengths based and client centered approach with managers, co-workers and clients of HHCLA.
• Ensures performance management standards are met through ongoing supervision addressing barriers as they arise.
• Maintains client records according to HIPAA and adheres to all client confidentiality requirements and standards.
• Complies and maintains familiarity with agency and program policies and procedures and other applicable regulations.
• Attends and participates in supervision, staff meetings, trainings, conferences, workshops, and special projects to promote professional development.
• Models HHCLA approach, mission and core values in all communication, correspondence, community events, coalitions and advocacy efforts.
• Reports to work on time and maintains reliable and regular attendance.
• Maintains current licensing and/or certification as required for position.
• Other duties as assigned.

QUALIFICATIONS & SKILLS

REQUIRED:

Education and Work Experience:

• Bachelor's Degree in the social services/human services field.
• 2+ years' experience working in housing and with culturally diverse populations, including co-occurring and homeless.

Knowledge and Skills:

• Familiar with the principles of Harm Reduction, Motivational Interviewing, Trauma Informed Care, Housing First and Integrated Care
• Experience working with culturally diverse communities and vulnerable populations
• Ability to effectively present information and respond to questions from clients, office personnel, other employees and the general public
• Ability to work in fast-paced, high energy environment
• Ability to define problems and use critical thinking skills to identify solutions
• Ability to work independently and with others
• including other employees, clients and members of the public
• in face-to-face and telephonic contexts
• Ability to multi-task, establish priorities and manage time, meet deadlines and perform duties under time constraints
• Ability to be flexible and adapt to changing work demands
• Maintain high level of concentration and attention to detail for extended periods of time
• Ability to respond effectively to sensitive inquiries or concerns
• Maintain a high level of ethical and professional standards in accordance with agency policies
• Computer literate (basic working knowledge of Microsoft WORD, Excel, and Outlook) and data/electronic records
• Must possess a valid California Driver's License, properly registered vehicle and insurance

Certificates, Licenses, Registrations:

N/A PREFERRED

• Strong written skills
• Bilingual
• Familiarity with HMIS database desired.
• Knowledge of non-violent crisis intervention.

SUPERVISION RECEIVED

Staff success and professional development is a priority at HHCLA. Staff will receive weekly individual supervision with their direct supervisor. Additionally, direct service staff will have the opportunity to participate in group supervision, which provides a learning and supportive environment to promote quality client care, self-care and a healthy work environment.

ORGANIZATIONAL RELATIONSHIPS/INTERACTION

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily; help maintain a health work environment, initiates and maintains professional interactions and communication with HHCLA employees and/or others, and interacts with all levels of organizational staff and management; outside auditors, community partners and/or vendors.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee must be able to: use hands to produce records and/or documentation in manual or electronic format. The employee is frequently required to stand and sit. The employee must possess ability to ensure significant communication with HHCLA's community members. The employee must regularly lift and/or move up to 10 pounds and occasionally move or lift up to 25 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, must be available to work irregular hours, shifts, weekends, holidays. The noise level in the work environment is usually moderate. Employee will constantly work in indoor and outdoor weather conditions.

AMERICANS WITH DISABILITY SPECIFICATIONS

There is one flight of stairs that must be climbed to the 2nd floor at the Beverly Site location. There is no elevator access within the office.

Pay:

$25.00 per hour

Benefits:

401(k) 401(k) matching Retirement plan People with a criminal record are encouraged to apply Ability to

Commute:

Los Angeles, CA 90057 (Required) Ability to

Relocate:

Los Angeles, CA 90057: Relocate before starting work (Preferred)

Work Location:

In person