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Wellbeing Practitioner
Career Insights for Clinical Case Manager
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Scorecard
Based on Florida data
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What they do
A Clinical Case Manager coordinates medical care and provides advocacy to help people get the best and most affordable care. Helps patients navigate insurance and hospital bureaucracies and access information. May work with patients who have chronic illnesses or other complex medical needs. Works at a hospital or other healthcare facility; may follow patients throughout the span of their treatment and travel to different doctors' offices, hospitals or a patient's home.
$56,234 / year median in Florida
+9% projected growth
Job Description
16th September, 2026 Wellbeing Practitioner Help veterans and their families overcome barriers, navigate complex systems and build a path towards better wellbeing. At RSL Queensland, you'll work alongside veterans and their families to understand what they're facing, identify what matters most to them and help create practical, sustainable ways forward. As a Wellbeing Practitioner, you'll provide trauma-informed, strengths-based case management across a diverse range of needs. You'll conduct holistic assessments, develop support plans, coordinate services and help clients navigate health, housing, financial and community support systems. You'll manage an active caseload of approximately 15-20 clients, working alongside veterans, families and service providers to achieve positive outcomes. What you'll do Deliver trauma-informed, strengths-based case management Conduct holistic assessments and develop support plans Coordinate health, housing, financial and community services Support veterans experiencing financial hardship, homelessness or other complex circumstances Build trusted relationships with clients and key service partners Monitor progress and maintain accurate case records About you You're a compassionate and capable practitioner who builds trust, works well with complexity and is committed to helping veterans and their families achieve meaningful outcomes. You'll bring: A degree in Human Services, Health Sciences or an equivalent qualification. Eligibility for registration or membership with a relevant professional body such as AASW, PACFA or AHPRA At least 2 years' experience in a similar role Strong experience in strengths-based case management The ability to work with empathy and professionalism in highly sensitive environments Strong relationship-building, communication and advocacy skills The ability to work collaboratively across multidisciplinary teams and external service providers An understanding of the ADF environment and the unique needs of the veteran community will be highly regarded. Why join us? Meaningful work supporting veterans and their families Supportive multidisciplinary team Ongoing supervision, learning and professional development The opportunity to make a genuine difference to people who have served At RSL Queensland, our mission is to provide care, commemoration and camaraderie to veterans and their families. If you're ready to use your skills to help people who have served build greater wellbeing, stability and connection, we'd love to hear from you. Apply For Job
Benefits
- Professional Development
- Dental Insurance