A Clinical Case Manager coordinates medical care and provides advocacy to help people get the best and most affordable care. Helps patients navigate insurance and hospital bureaucracies and access information. May work with patients who have chronic illnesses or other complex medical needs. Works at a hospital or other healthcare facility; may follow patients throughout the span of their treatment and travel to different doctors' offices, hospitals or a patient's home.
The role of the Veterans Non-Clinical Case Manager (VNCCM) is pivotal in spearheading initiatives to enhance retention and completion rates for military-connected students at Southern Utah University. Overseen by the Director of Student Outreach & Support and in collaboration with the Director of the Veterans Resource and Support Center, the VNCCM will play a vital role in overseeing assigned non-clinical cases and assisting military-connected students in accessing critical campus and community resources. Moreover, the VNCCM will actively participate in non-clinical case management, extending holistic support to our military-connected student population. Their expertise will be instrumental in guiding students who are considering withdrawal, facing academic transitions, or showing indicators of declining health, wellness, or retention scores, helping them navigate university support systems and connecting them with appropriate departmental, VA, and community resources.
Case Management Support:
Coordinate support and resources in non-clinical case management for academic, wellness, mental health, behavioral, transition, and crisis-related concerns impacting military-connected students.
Interdisciplinary Collaboration:
Collaborate with the Student Outreach & Support and Veterans Resource team and other campus constituents to assess students' needs and risks, consider campus and community resources, and develop individualized intervention and success plans for students of concern.
Transition & Engagement Support:
Work with incoming, returning, re-engaged, and transfer military-connected students to develop tailored transition plans and provide resource connection that supports successful enrollment, persistence, and completion.
Early Alert Intervention:
Assist in fulfilling the Early Alerts process; provide timely support and intervention to military-connected students who are struggling with academic performance, course attendance, health, wellness, or other barriers to success.
Data & Records Management:
Monitor and analyze semesterly data related to student academic concerns, behavioral concerns, retention efforts, and case interventions; maintain accurate records and generate reports to identify trends, collaborate with leadership on intervention strategies, and maintain a working knowledge of VA educational benefits to support peak operational periods. Other duties as assigned. Minimum Qualifications One to two years of experience working with students in higher education, student support services, retention initiatives, case management, or a related field.
Self-Motivation & Prioritization:
Proven self-motivation and organizational acumen to independently plan and execute tasks and projects under deadlines; take ownership of issues, make decisions and see them through to resolution, and manage multiple priorities, follow-ups, and support requests effectively.
Institutional Representation:
Ability to represent the Student Outreach & Support Office to senior leaders of the university, current/prospective students, families, and community stakeholders.
Communication Skills:
Outstanding written, verbal, and interpersonal communication skills, including proven effectiveness in speaking on a one-on-one basis and making oral presentations before groups.
Crisis & Pressure Resilience:
Ability to maintain calm, composure, and resilience under pressure; defuse frustrated students, navigate tense conversations with empathy and steadiness, and demonstrate perseverance when students in crisis or transition; including military-connected students.
Compliance & Research Capacity:
Demonstrated ability to research, interpret, and maintain compliance with applicable federal, state, and institutional laws, regulations, policies, and guidelines.
Technical Aptitude:
Strong computer skills, including experience with data entry, record management, reporting, and administrative databases. Preferred Qualifications Experience working with Veterans Affairs educational benefits or military-connected populations. Competent in VA educational benefits and experience supporting veterans and military-connected populations. Experience in a student affairs setting with knowledge of student development theory, veteran transitions, and best practices related to student success and retention. Ability to compute, analyze, and validate tuition, fees, and VA educational benefit payments. Proficiency in higher education systems such as Canvas, Banner, Degree Works, Google Suite, and Excel. This position is contingent on funding. Due to recent changes in H1B visa fees, Southern Utah University is no longer able to sponsor international faculty and staff that require an H1B visa and are currently living outside of the United States.
