JOB PURPOSE

Troubleshoots, analyzes, develops, and maintains clinical applications, procedures and other systems that satisfy the needs of the user departments.

ESSENTIAL FUNCTIONS INCLUDE BUT NOT LIMITED TO

Works closely with Clinical Informaticist to design, optimize and support the EHR and related clinical systems. Review and provide notifications on EMR upgrades. Help explore and develop ways to expand the capabilities of the clinical systems. Evaluate system feedback and suggest changes to the user experience with the systems. Works to continually improve information technology services for users. Primary knowledge source for the IT support staff for all EMR technology related topics. Assists in meeting data reporting criteria of the state and federal reporting. Develops trainings for staff on new software applications, as well as training new and existing users on current software. Provides troubleshooting for individual users. Provide data reporting for agency on support issues. Perform acceptance testing and document any new problems of challenges with EMR updates. Other duties as assigned.

BEHAVIORAL STANDARDS

The individual must support the mission, vision, and goals of Avem Health Partners and serve as a role model within the company. Exhibit positive customer service behavior in everyday work interactions. Demonstrate a courteous and respectful attitude to internal workforce and external customers. Communicate accurately and appropriately. Handle difficult situations in a discreet and professional manner. Hold self-accountable for professional practice. Participate in performance improvement activities utilizing principles to support and improve departmental goals. Demonstrate knowledge of unit goals and is active in committees and projects to achieve these goals. Keep current with literature regarding changing practices, interventions and best practices. Assume responsibility for seeking out educational and professional opportunities for personal learning needs and growth as well as meeting mandatory education requirements. Act as a preceptor as requested. Demonstrate excellent work attendance and actively participate in a variety of meetings and training sessions as required. Adhere to the Avem Health Partners Code of Conduct and Standards of Behavior. Complies with established policies and procedures and all health and safety requirements.

EDUCATION/QUALIFICATIONS

Bachelor's Degree in Computer Science/Technology. 5 years of relevant clinical applications experience. Epic Radiant Experience.

PHYSICAL REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential job duties satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Such accommodations must be requested by the employee/applicant to be considered. This job requires visual abilities, auditory abilities, must be intact to perform duties.