Job Overview Are you passionate about supporting mental health professionals and enhancing client care? As a TherapyNotes Specialist, you will play a vital role in ensuring the seamless operation of therapy practice management software. Your energetic and detail-oriented approach will help mental health providers optimize their workflows, maintain accurate records, and deliver exceptional care. This paid position offers an exciting opportunity to contribute to a dynamic team dedicated to improving mental health services through technology. Duties Provide expert support to users of TherapyNotes, a comprehensive electronic health record (EHR) and practice management platform tailored for behavioral health providers Assist clients with onboarding, setup, and troubleshooting technical issues related to the software Educate users on best practices for documentation, billing, scheduling, and compliance within the platform Collaborate with the customer support team to resolve complex technical challenges efficiently Maintain detailed records of support interactions and escalate issues when necessary Conduct training sessions and create helpful resources to empower users in maximizing platform features Stay updated on product updates and industry regulations to deliver accurate guidance Experience Previous experience in technical support or customer service, preferably within healthcare or behavioral health settings Strong understanding of electronic health records (EHR) systems or practice management software is highly desirable Excellent communication skills with the ability to explain technical concepts clearly and patiently Demonstrated problem-solving skills with a proactive approach to resolving user issues Ability to manage multiple support requests efficiently while maintaining a positive attitude Familiarity with behavioral health terminology, billing processes, or compliance standards is a plus Join us as a TherapyNotes Specialist and become a key contributor in empowering mental health professionals through innovative technology. Your enthusiasm and expertise will help foster efficient practices that make a real difference in clients' lives!

Pay:

$20.00 - $30.00 per hour Expected hours: 20.0 - 40.0 per week

Benefits:

Flexible schedule

Work Location:

Hybrid remote in West Palm Beach, FL 33411