This position works under the direction of the Workflow Manager. He/She will facilitate in-person classroom training, deployment and support of EHR applications for providers and front and back-office staff. This position is also responsible for providing day-to-day customer-focused first-level application and technical support as well as second-level support to internal system users at the Central Business Office and remote clinics.

Primary Job Duties:

Deliver orientation, pre-live onboarding and post-live training to physicians, providers and office staff on the PMGNTX Best Practice processes and EHR Software Respond to, and diagnose, problems through discussions with users, including problem recognition, research isolation, resolution and follow-up steps. Participate in major upgrades, updates, and testing as needed Participate in projects as needed Provide day to day customer support to providers, remote office users and internal users

Minimum Qualifications:

Three years' clinical experience working as a Medical Assistant, lead Medical Assistant experience preferred. Strong knowledge of ambulatory practice workflows as well as extended medical terminology. Experience with NextGen Enterprise a plus. Strong interpersonal skills to interact positively and productively with a variety of personnel . Training experience is a plus. Ability to work in a very fast-paced and changing work environment.. Must comply with HIPAA rules and regulations. Must have a valid driver's license. Must have reliable transportation and be willing to travel to clinics in North Texas. Must be able to be on their feet for up to 8 hours at a time. Must be punctual and able to adapt to varying schedules as needed.

Pay:

$26.01 - $31.32 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Retirement plan Vision insurance

Work Location:

In person