Community Health Worker Community Outreach Medically Tailored Meals Primary Goal:

Member Enrollment Job Overview We are seeking enthusiastic and reliable Community Health Workers to join our outreach team. As a trusted, culturally responsive presence in the communities we serve, you'll be the bridge between neighbors and a benefit that can meaningfully improve their health. The primary goal of this role is to drive member enrollment at community events — engaging prospective members, educating them on how medically tailored meals help manage conditions like diabetes and high blood pressure, screening for eligibility, and completing enrollment on-site. Community Health Workers also help create welcoming, memorable experiences for attendees by ensuring events run smoothly and efficiently. This role requires a proactive attitude, excellent communication skills, genuine empathy for the people we serve, and the ability to work well in a fast-paced environment.

Primary Goal:

Enrollment Every event activity supports one core objective — enrolling eligible members. Health education and relationship-building are what make that possible: when people understand the benefit and trust the person explaining it, they enroll. Community Health Workers are measured on:

Completed Enrollments:

The number of eligible members enrolled on-site at each event.

Enrollment Quality:

The accuracy and completeness of every enrollment submitted.

Follow-Up Leads:

The strength of leads captured for coordinator follow-up.

Key Responsibilities Drive enrollment:

Proactively engage attendees, screen for eligibility, and complete on-site enrollments — this is the top priority of every event.

Educate on health benefits:

Clearly explain how medically tailored meals support the management of chronic conditions like diabetes and high blood pressure, along with plan benefits, eligibility requirements, and next steps — in friendly, accurate, plain language for a diverse audience.

Build trust and rapport:

Serve as a trusted, culturally responsive liaison between our organization and the community, meeting people with empathy and respect and reducing barriers that keep them from accessing care.

Handle registration:

Manage attendee registration processes, including enrolling members and distributing program materials and benefit information.

Capture leads:

Collect contact information from interested prospects who don't enroll on-site and pass qualified leads to outreach coordinators for follow-up.

Connect members to resources:

Recognize other needs that come up in conversation and point members toward appropriate community resources and support services.

Document accurately:

Complete enrollment forms and records carefully and submit them through the correct system so no member is lost between the event and follow-up.

Support event execution:

Assist outreach coordinators in executing event plans, schedules, and on-site logistics.

Set up and break down:

Help with event space setup and breakdown, including arranging seating, tables, signage, and decorations.

Deliver customer service:

Provide exceptional service to guests, addressing inquiries and ensuring their needs are met.

Maintain compliance:

Monitor event activities to ensure compliance with CMS, HIPAA, safety regulations, and company policies, and protect member privacy at all times.

Keep the space organized:

Collaborate with team members to maintain a clean and organized environment throughout the event.

Step in where needed:

Assist with additional tasks as assigned by event management. Experience & Qualifications Community Health Worker certification required. Previous experience as a Community Health Worker, promotor(a), or in event staffing, enrollment, outreach, or customer service is preferred but not required — we welcome enthusiastic individuals willing to learn. Lived experience in, or a strong connection to, the communities we serve is highly valued. Strong interpersonal skills with the ability to engage positively with diverse groups of people. Cultural humility and the ability to communicate health information respectfully and without judgment. Comfort initiating conversations with strangers and confidently asking enrollment-related questions. Ability to work flexible hours, including evenings and weekends as needed for events. A proactive approach to problem-solving and strong attention to detail when completing enrollment forms and documentation. Ability to handle sensitive health information with discretion and maintain confidentiality. Physical stamina to stand for extended periods and perform light lifting as necessary. Bilingual (Spanish/English or other languages) is a plus.

Pay:

$24.00 - $28.00 per hour

Benefits:

401(k) Dental insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person