Job Summary:

The Maternal Health Advocate is responsible for connecting MFHS clients with needed programs and services offered by MFHS and/or community partners and is key to facilitating healthy birth outcomes by providing education, support, and guidance to pregnant clients, and removing barriers to obtaining prenatal, perinatal, and postpartum services. This position is instrumental in promoting and achieving service integration across MFHS programs. The Maternal Health Advocate will build effective working relationships with MFHS clients and community partners and educate and assist clients with navigating through the available perinatal, obstetric, and postpartum services available.

ESSENTIAL DUTIES AND RESPONSIBILITIES

, include but not limited to the following: Care Navigation - Connect clients to care and aid clients in navigating and accessing health and social services needed for improved health outcomes, with a focus on maternal health. Assist with fielding calls to the MFHS care navigation line and providing information on MFHS programs and community providers and resources, facilitate internal and external referrals for services, evaluate client eligibility and follow up on referrals. Assist clients with completing insurance applications, appointment scheduling, arranging for transportation assistance, and enrollment in public assistance programs. Preparing Clients for Appointments - Provides appointment reminders, information on eligibility and required documentation needed for appointments, and payment reminders; completes insurance pre-certifications and makes missed appointment and appointment rescheduling calls. Promote Service Integration - Collaborates with MFHS staff to connect clients across all MFHS programs and coordinates care through case management support and referral follow-up. Demonstrates an in-depth knowledge of programs and services offered by MFHS and MFHS subrecipients. Maintains effective communication and builds professional relationships with clients and co-workers to aid communication and eliminate barriers to care. Documents referrals and navigation services provided through tracking forms, electronic referral forms, and electronic medical records. Engage with Community Partners - Engages with existing community partners and develops new partnerships across diverse fields (including health care, mental health/behavioral health, education, career services, criminal justice, children and youth, housing, food assistance, domestic violence prevention, and other social services), building strong professional alliances, accumulating extensive knowledge of the services available through them, and maintaining a database of the resources and services offered. Assist with Outreach - Participates in professional conferences, community and MFHS sponsored events, and other meetings to promote awareness and referrals to MFHS programs and build relationships with community providers and resources. Administrative Support - Assist as needed with administrative client support functions including front desk support, client surveys, translation, and sharing client education resources. Promote and contribute to organizational and programmatic goals of MFHS Assist clients with proper installation of car seats. Distribute supplies that support client health and document required data for reporting of distribution activities. Perform other duties necessary to support the provision of services.

Qualifications/Requirements/Experience:

High School Diploma or G.E.D. required; Bachelor's Degree in public health or related field preferred. Community Health Worker certification preferred but if not currently held, the certification must be obtained within one year of hire. One year experience working in community setting with families of diverse ethnic, cultural and socioeconomic backgrounds. Knowledge of psychosocial, economic, and cultural determinants to health. Excellent communication and interpersonal skills Bilingual (English/Spanish) preferred. Obtain Community Health Worker certification within one year of hire. PA driver's license and/or access to reliable transportation for outreach visits and community events. General understanding of medical office processes and social service delivery.

MFHS offers employees:

Excellent employee and family medical, dental, and vision Insurance 11 paid holidays Generous paid time off Earn 3 weeks to start, 4 weeks after 2 years, and 5 weeks after 4 years! 4 personal days Earn sick time beginning your first day 100% 401k Company Match (up to 6% of compensation)

FSA/DCFSA MFHS

Paid Life and Disability Insurance Employee Assistance Programs Supplemental Benefits Family friendly schedules - no holidays, evenings, or weekends Paid training & development Flexible leave options Wonderfully collaborative and supportive culture Join our compassionate & caring team!

Job Categories:

Clinical Job Types:

Full-Time Job Locations:

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Maternal Health Advocate Bradford and Tioga Counties