Room Service Associate must complete assigned duties/tasks professionally, accurately and as timely as possible. Must have a thorough understanding of Room Service and Tray Monitor System. Responsible for transporting Room Service Carts to units to deliver meals to patients using exceptional customer service skills. Must be an excellent communicator and maintain a pleasant/cheerful demeanor. Must be polite, friendly, and helpful with patients/nurses/customers. Ensures meals/services provided to patients/customers are done as courteously, accurately and timely as possible. Notifies appropriate care providers when patient meal service needs are identified (i.e. those receiving insulin, documentation of po intake. Responsible for the management of nursing unit bulk nourishment inventories including ordering, delivering, rotating. Responsible for keeping the unit nourishment kitchens tidy. Upholds all

DHEC/DNV

regulation in regard to food safety, patient identification, facility upkeep, cleaning and sanitation. Relays identified problems to Supervisor. Supports the Room Service line and clean side of the dish room as needed. Must maintain a high standard of cleanliness and sanitation in work area according to sanitation policies/procedures/logs. Must uphold and practice proper personal and hand hygiene at all times. Must be flexible with schedule times. These responsibilities contribute to meeting the nutrition needs of the patients and all others served. Completes any other duties as assigned by Supervisor, Coordinator, Lead or Management. High school diploma/GED or one years of applicable work experience. Computer experience required. Must be able to read and write. Must have excellent customer service/communication skills. Must be able to follow both verbal and written instructions regarding patient care, nutrition, and infection control policies. Pushing weights up to 300# required. Constant walking and standing are necessary.