ABOUT OSTEOSTRONG

OsteoStrong is a global wellness franchise dedicated to helping individuals improve their health, strength, and longevity. We are committed to creating a "raving fan" culture rooted in transformation—for our members and our team. Our values guide everything we do and are shared across our entire community, from corporate leadership to local centers and members nationwide.

Our Core Values:

Honesty:

We value transparency and welcome constructive feedback.

Service:

We strive to serve one another and our members at the highest level.

Kindness:

We lead with kindness, especially during challenges.

Commitment:

We pursue continuous growth and share knowledge across our community.

Integrity:

We do what we say we will do—always.

Communication:

We communicate openly, directly, and respectfully.

Teamwork:

We believe we are stronger together.

Fun:

We create an environment that is positive, uplifting, and enjoyable.

Gratitude:

We approach each day with appreciation and purpose.

POSITION SUMMARY

The Session Coach plays a key role in delivering exceptional member experiences. This position ensures member safety, provides education and guidance, and fosters a welcoming, engaging environment that supports member retention and growth.

DUTIES & RESPONSIBILITIES

Ensure the safety and proper use of equipment for all members Create a positive, welcoming, and engaging environment for members Educate members on OsteoStrong protocols and benefits Guide members through orientation sessions in accordance with company standards Assist with inbound and outbound communications, including scheduling and customer service Build strong relationships to support member retention Promote OsteoStrong services and encourage new member growth

QUALIFICATIONS

Education:

High school diploma required Associate or Bachelor's degree preferred (or equivalent work experience) Certified Personal Trainer (preferred) Background in Kinesiology (preferred)

Experience:

Minimum of 2 years in retail, sales, or customer service preferred

KEY SKILLS & COMPETENCIES

Strong communication and interpersonal skills Excellent customer service mindset Highly organized with strong attention to detail Ability to learn and deliver structured scripts confidently Basic proficiency in Microsoft Office or similar systems Understanding of company policies and ability to follow established protocols

PHYSICAL REQUIREMENTS

Ability to sit or stand for extended periods Ability to lift up to 15 pounds as needed

Pay:

$20.00 - $24.00 per hour Expected hours: 20.0 - 24.0 per week

Benefits:

Employee discount Health insurance Paid time off Professional development assistance

Work Location:

In person