Summary The Communications Operator manages the switchboard for the hospital in order to provide routine information and to direct calls to the appropriate areas or utilize the overhead paging system. Essential Duties and Responsibilities These duties and responsibilities described below represent the general tasks performed on a daily basis; other tasks may be assigned. Answer incoming calls and provide direct dial numbers as appropriate Respond to emergency calls and codes following established protocols Assist callers by using the paging or beeping systems as needed Utilize the CRMC Information Technology programs designated by the Manager—i.e. Patient Information System, E-mail, and Telecommunications software—proficiently Monitor and follow protocols for alarms announced in the Telecommunications office Maintain required records and statistics Assist in the maintenance and care of department equipment and supplies Attend required hospital-wide orientations, meetings, and in-services Demonstrate a commitment to flexible work scheduling when necessary to ensure patient care Supervisory Responsibilities Reports to: Switchboard/PBX Supervisor, may also receive direction from the

Chief Information Officer Supervises:

None Responsibilities:

Not applicable Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience Minimum Required Education:

High school diploma or equivalent

Preferred Education:

Not applicable

Experience:

One (1) or more years' previous experience in Telecommunication Operations is preferred Certificates, Licenses, Registrations There are no certifications/licensures required for this position. Education Required High School or better Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.