Position Overview The Patient Care Coordinator is the heartbeat of the Let's Play family experience. This role serves as the primary point of contact for families from first inquiry through ongoing care, ensuring every family feels seen, supported, and informed at every touchpoint. Beyond family advocacy, the Patient Care Coordinator owns the day-to-day flow of the clinic: managing schedule integrity, coordinating the intake pipeline, and maintaining a safe, welcoming environment for children and their families. This is a high-visibility, high-impact role that requires equal parts warmth, organization, and problem-solving. The ideal candidate is active, organized, compassionate, child-centered, and able to transition smoothly between environments and responsibilities, and enjoys a fast-paced environment. Key Responsibilities Family-Centered Communication

• Builds genuine rapport; navigates difficult conversations with empathy on the phone and in person. Scheduling Precision
• Proactively manages multiple provider schedules, flexes through changes and keeps utilization high. Clinical Environment Awareness
• Maintains safe, sensory-aware spaces and responds appropriately to safety events. Intake & Workflow Management
• Moves families through intake efficiently without sacrificing quality or compliance. Detail oriented for accurate records and billing info. Calm Under Pressure
• Stays composed and solutions-focused during busy clinic days or upset families. Confidentiality & Compliance
• Handles all PHI and family information with discretion and HIPAA compliance.

Required Qualifications High school diploma or equivalent (Associate's or Bachelor's preferred). Minimum 2 years of experience in a customer-facing healthcare/ medical office, education, or social services role. Appointment scheduling and schedule management a must. Professional discretion and ability to handle sensitive and confidential information Strong communication and customer-service skills. Ability to multitask, stay organized, and handle fast-paced environments. Comfortable engaging with children of all ages and developmental levels. Excellent attention to detail; able to follow multi-step processes consistently. Ability to follow directions from clinicians and maintain professional boundaries. This is a front-facing role; professional appearance and demeanor are required at all times. Reliable transportation a must. Must be available to work full-time Mon-Fri. Benefits Weekday shifts, no nights or weekends Family friendly environment Medical Coverage paid for employee

Paid Time Off Paid Holidays Job Type:

Full-time Pay:

$15.00

• $17.

00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance Application Question(s): What days and hours are you available to work? (list all available)

Education:

High school or equivalent (Required)

Experience:

Medical office: 1 year (Preferred) Appointment scheduling: 2 years (Preferred)

Work Location:

In person