A Healthcare Administrator directs and coordinates delivery of health care and medical services. Manages finances and recordkeeping and communications with medical staff. Works to improve quality and efficiency. May run smaller medical practices or work in specialized areas within large hospitals or health care systems.
Patient Services Manager - Full Time Ennen Eye Center - 3.3 Fort Smith, AR Job Details Full-time 7 hours ago Qualifications Staff supervision Full Job Description Ennen Eye Center | Fort Smith, Arkansas Ennen Eye Center is seeking an experienced, positive, and highly organized Patient Services Manager to lead our Patient Services Team. This is a key leadership position within our practice. The Patient Services Manager oversees the team responsible for creating an exceptional patient experience from the first phone call through check-in, scheduling, and checkout. Just as importantly, this individual will help build a collaborative culture in which Patient Services and our clinical teams work together toward one goal: providing outstanding care to every patient. What We are
Looking For:
We are looking for a leader who enjoys developing people, solving problems, and creating a positive and accountable workplace. The ideal candidate is approachable but confident, communicates clearly, and understands that a strong culture requires both support and accountability. This position is an excellent fit for someone who has successfully led a front-office, patient-access, or patient-services team in a medical practice or other healthcare environment. Key Responsibilities Lead, coach, and support the Patient Services Team Promote a positive, professional, and team-oriented workplace culture Establish clear expectations and hold team members accountable for performance and professionalism Oversee patient scheduling, registration, check-in, checkout, telephone communication, and related workflows Ensure patients receive a welcoming, efficient, and consistent experience Foster effective communication and teamwork between Patient Services and clinical staff Manage staffing schedules and daily coverage Train and onboard new Patient Services employees Monitor workflows and identify opportunities to improve efficiency and patient satisfaction Address employee concerns directly and professionally Help resolve patient concerns and service issues Work closely with physicians, administration, and clinical leadership Maintain appropriate confidentiality and ensure compliance with practice policies and healthcare regulations Qualifications Previous supervisory or management experience required Experience leading a patient-facing team is highly desirable Strong interpersonal and communication skills Demonstrated ability to coach employees and manage workplace conflict constructively Highly organized with strong follow-through and attention to detail Comfortable working in a fast-paced medical environment Able to balance excellent customer service with operational efficiency and accountability Positive, professional, and solutions-oriented leadership style The Leader We Want Technical experience matters, but leadership ability and cultural fit are especially important to us. We want someone who builds people up while maintaining high standards. Someone who communicates directly rather than allowing problems to linger. Someone who encourages employees to work with one another rather than around one another. And someone who recognizes that every member of the practice - Patient Services, clinical staff, physicians, and administration - is part of the same team. About Ennen Eye Center Ennen Eye Center is a well-established practice serving Fort Smith and the surrounding region. Our team is committed to providing high-quality eye care while creating an exceptional experience for our patients. If you are an experienced healthcare leader who enjoys developing teams, improving operations, and creating an outstanding patient experience, we would like to hear from you.
