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Big Back Shack
Hospitality Manager
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Job Description
Job Summary Big Back Shack is seeking an experienced, organized, and guest-focused Hospitality Manager to oversee daily hospitality operations and ensure a welcoming, efficient, and high-quality customer experience. The ideal candidate will lead service teams, coordinate daily activities, address guest needs, and maintain consistent operational standards. Key Responsibilities Oversee daily hospitality and front-of-house operations. Lead, supervise, and support restaurant and service team members. Coordinate guest service activities to maintain efficient workflow. Ensure guests receive friendly, professional, and attentive service. Monitor service quality, order accuracy, and overall guest satisfaction. Handle customer questions, feedback, and service concerns professionally. Coordinate with kitchen and operational teams to support smooth service. Manage POS transactions, cash-handling procedures, and daily records. Monitor restaurant supplies, equipment, and inventory requirements. Assist with staff recruitment, onboarding, training, coaching, and development. Coordinate shift coverage and support staff scheduling. Maintain clean, organized, and welcoming guest and service areas. Support opening, closing, and daily operational procedures. Follow food-safety, sanitation, workplace safety, and company standards. Qualifications Previous hospitality, restaurant, food-service, or customer-service management experience preferred. Experience supervising and developing service staff. Strong leadership, communication, and interpersonal skills. Excellent customer-service and problem-solving abilities. Strong organizational and time-management skills. Familiarity with POS systems and basic restaurant operations. Knowledge of food-safety and sanitation practices. Ability to manage multiple priorities in a fast-paced environment. Reliable, professional, and team-oriented work ethic. Flexible availability for evenings, weekends, and holidays as needed. About the Company Big Back Shack is a customer-focused hospitality establishment dedicated to providing a welcoming environment and dependable service. The team emphasizes guest satisfaction, efficient daily operations, teamwork, and consistent hospitality standards.