Front Desk Patient Coordinator Arizona Hearing & Balance Center | Chandler, AZ Full-Time | Monday-Friday 2 Full-Time Positions Available Great at Juggling 10 Things at Once? We Want to Meet You. Arizona Hearing & Balance Center is looking for two energetic, organized, customer-service-driven Front Desk Patient Coordinators to join our team. You do not necessarily need years of medical office experience to be successful in this role. Some of the skills that make someone exceptional in restaurants, serving, hospitality, hotels, retail, and other fast-paced customer-service environments translate extremely well to a busy medical front desk. If you know how to manage several people needing your attention, prioritize what needs to happen first, remember important details, work as part of a team, and remain friendly and composed when things get busy, we want to meet you. We can teach healthcare processes. We are looking for people who already bring great customer service, strong computer skills, good judgment, attention to detail, and an exceptional work ethic. What You'll Do Our front desk is the hub of the practice.

Responsibilities include:

Welcome and check in patients Provide an exceptional patient experience from arrival through checkout Answer and manage incoming phone calls Schedule and coordinate patient appointments Check patients out and collect payments Verify and update patient demographic and insurance information Assist with referrals and authorizations Communicate appointment instructions and information to patients Manage incoming patient messages and requests Enter and maintain accurate information in the electronic medical record Coordinate with physicians, Medical Assistants, audiology, and other team members Monitor schedules and help keep patient flow moving Manage multiple priorities throughout the day Cross-train in different areas of the front office so you can step in wherever needed Strong Computer Skills Are Required This is a technology-driven medical practice, and our front desk team works in multiple electronic systems throughout the day. Strong computer skills are required for this position.

You should be comfortable:

Typing and entering information accurately Navigating multiple computer screens and programs Learning new software quickly Working within electronic scheduling systems Using email and electronic communication Switching between computer tasks, phone calls, and patients without losing important details Experience with eClinicalWorks (eCW) is highly preferred. Previous experience with another medical EMR or practice-management system is also valuable. Restaurant or Hospitality Experience? We Want to Hear From You. If you've been a successful server, bartender, restaurant shift lead, hotel professional, retail professional, or worked in another high-volume customer-service position , please don't assume your experience doesn't translate to healthcare. It absolutely can. You already understand many of the skills we need: Multitasking. Prioritization. Reading people. Remembering details. Teamwork. Problem solving. Staying calm under pressure. Providing exceptional service even when you're busy. Healthcare experience is certainly valuable, but so is a proven ability to take care of people in a fast-moving environment. Who Will Thrive Here We're looking for someone who: Genuinely enjoys helping and interacting with people Has excellent customer-service skills Has strong computer skills Learns technology quickly Can handle a busy environment without becoming overwhelmed Is comfortable communicating on the phone Can prioritize when several things need attention at once Pays close attention to details Is comfortable collecting payments and discussing patient balances professionally Communicates clearly and professionally Is dependable and punctual Takes initiative rather than waiting to be told every next step Works well with different personalities Remains calm and professional under pressure Wants to become an important part of a team Previous medical-office experience is a plus, but it is not the only background we value . Restaurant, hospitality, and high-volume customer-service experience are strongly valued. eClinicalWorks (eCW) experience is highly preferred. Why This Position Matters Our patients may arrive nervous, dizzy, experiencing hearing difficulties, or simply unsure about what happens next. The front desk is often the first and last interaction they have with our practice. We need people who can combine efficiency and accuracy with genuine kindness while keeping a busy medical office moving. If you're someone who enjoys people, thrives in a fast-paced environment, is comfortable with technology, and takes pride in providing outstanding service, we'd like to meet you. Please submit your resume and tell us about the busiest customer-service environment you've worked in and which computer or medical software systems you've used. We are currently hiring two full-time Front Desk Patient Coordinators.

Pay:

$21.00 - $23.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Application Question(s): Have you worked in a fast-paced customer service environment such as a restaurant, serving, hospitality, hotel, retail, or busy medical office? How would you rate your computer skills? Are you comfortable answering a busy phone system while assisting patients in person and completing computer tasks? You're checking in a patient, another patient walks up to the desk, and the phone rings. How would you handle the situation?

Work Location:

In person