Optometric Practice is seeking a professional, friendly, and experienced Front Office / Patient Care Coordinator to join our team at a busy two-doctor optometry practice in Costa Mesa. We are looking for someone who understands that the patient experience starts the moment a patient walks through the door. The ideal candidate is warm, polished, organized, confident, and has a genuine passion for providing exceptional concierge, white-glove customer service. Experience assisting in optical is strongly preferred, along with strong communication and sales skills.

KEY RESPONSIBILITIES

• Provide a warm, professional welcome to every patient
• Check patients in and out efficiently and accurately
• Answer and manage incoming phone calls
• Schedule and confirm appointments
• Verify patient information and insurance
• Maintain an organized and professional reception area
• Manage patient flow and communicate effectively with the clinical team
• Assist with daily front-office operations and administrative tasks Patient Experience
• Provide personalized, concierge-level service from check-in through check-out
• Anticipate patient needs and proactively offer assistance
• Create a welcoming, professional, and positive environment
• Handle patient questions and concerns with confidence and professionalism
• Maintain patient privacy and confidentiality
• Represent the practice with a polished and professional demeanor Optical Support
• Assist patients with frame selection and optical needs
• Provide knowledgeable and personalized frame recommendations
• Educate patients on lens and frame options
• Review insurance benefits and explain coverage appropriately
• Assist with optical sales and dispensing when needed
• Build strong relationships with patients and encourage return visits We are looking for someone who is:
• Excellent with people and naturally friendly
• Strong in customer service and communication
• Confident and comfortable with sales
• Professional, polished, and dependable
• Organized and able to multitask
• Proactive and willing to help wherever needed
• Comfortable working in a fast-paced environment
• A team player with a positive attitude
• Experienced in optometry or optical preferred
• Spanish-speaking is a plus Our goal is to provide a Gold Standard, white-glove experience at every patient interaction.

Pay:

$18.00 - $20.00 per hour Expected hours: 30.0 per week

Benefits:

Paid time off

Work Location:

In person