Healthcare Referral Supervisor All's Well Health Care Services - 3.9 Fontana, CA Job Details Full-time Up to $25 an hour 1 day ago Benefits Health insurance Dental insurance Vision insurance Qualifications Spanish Customer communication Management Managed care Medical insurance coverage verification Customer service Medical office experience HIPAA Medical coding experience in physician offices Healthcare practice team management Clinical case management Healthcare referral management Supervising experience Health information regulatory compliance Patient interaction Health insurance referral requirements Health information management Clinical confidentiality policies Medical terminology Full Job Description Job Overview We are seeking a dedicated Healthcare Referral Supervisor to oversee the coordination and management of patient referrals within our Fontana clinic. This role is essential in ensuring seamless communication between providers, patients, and insurance companies, facilitating timely access to specialized care. The ideal candidate will possess strong knowledge of healthcare policies, medical coding, and electronic health records management, demonstrating leadership in maintaining clinical confidentiality and compliance with healthcare regulations. Duties Supervise the referral department, ensuring accurate and timely submission of referral requests to appropriate specialists or facilities. Oversee medical records management, including electronic health records (EHR) documentation, coding accuracy (CPT, ICD-9, ICD-10), and medical billing procedures. Train and support staff on medical terminology, insurance verification processes, and EHR/EHR management systems. Monitor referral statuses, follow up on pending authorizations, and resolve any discrepancies or issues efficiently. Maintain detailed documentation of referral activities in accordance with healthcare standards and organizational policies. Collaborate with clinical teams to optimize workflow efficiency and improve patient experience. Stay informed about updates in health insurance policies, coding standards, and healthcare regulations to ensure ongoing compliance.

Experience:

Minimum of three years of Supervisory experience in a medical office setting or healthcare environment with direct involvement in referrals or case management. Proven knowledge of HIPAA regulations, clinical confidentiality policies, and healthcare compliance standards. Fluent in Spanish is required Familiarity with medical coding systems such as CPT coding, ICD-9, ICD-10, and ICD coding practices. Strong understanding of health insurance policies, managed care processes, insurance verification procedures, and prior authorization requirements. Background in medical billing and claims processing is highly desirable. Excellent customer service skills combined with effective communication abilities to liaise with patients, providers, and insurance representatives. Demonstrated ability to manage multiple priorities efficiently while maintaining attention to detail in a fast-paced environment.

Pay:

Up to $25.00 per hour

Benefits:

Dental insurance Health insurance Vision insurance

Work Location:

In person