Job Overview We are seeking a dedicated and compassionate Patient Care Coordinator to join our healthcare team. In this vital role, you will serve as the primary point of contact for patients, ensuring a smooth and positive experience from appointment scheduling to follow-up care. Your energetic approach and attention to detail will help foster a welcoming environment, streamline administrative processes, and uphold the highest standards of patient confidentiality and care. This position offers an exciting opportunity to make a meaningful difference in patients' lives while working in a dynamic healthcare setting. Responsibilities and Qualifications

• Provide a warm, empathetic, professional presence before, during, and after ketamine treatment.
• Monitor patient comfort and observe for changes during treatment; obtain/record vital signs within the employee's training and authorized scope .
• Remain attentive to patients throughout treatment and promptly communicate concerns to the licensed clinical provider.
• Serve as a calm, reassuring physical presence/chaperone while maintaining appropriate professional boundaries.
• Recognize and immediately escalate concerning physical, behavioral, or psychological changes according to clinic protocol.
• Assist with patient arrival, preparation, recovery, discharge, and transportation/safety protocols as directed by the clinical team.
• Maintain patient privacy, dignity, confidentiality, and a non-judgmental environment.
• Understand and follow clinic emergency procedures and escalation protocols.
• Maintain familiarity with emergency equipment and supplies appropriate to the employee's role.
• Schedule, reschedule, and confirm appointments accurately.
• Maintain accurate patient demographics, intake forms, consent documentation, and other records.
• Perform accurate data entry with strong attention to detail.
• Maintain organized electronic and/or physical records according to clinic procedures.
• Serve as a primary point of contact for routine patient communications.
• Communicate treatment logistics and clinic procedures clearly and professionally.
• Know the difference between administrative questions and clinical questions requiring provider involvement.
• Escalate clinical questions rather than providing medical advice outside the employee's role.
• Coordinate follow-up appointments and treatment reminders.
• Provide a consistently warm, discreet, professional patient experience.
• Collect and process patient payments accurately and discreetly.
• Know when and how to immediately notify the prescribing/medical provider of a patient concern.
• Maintain accurate treatment-room safety checks and report equipment/supply issues promptly.
• Follow infection-control, sanitation, and exposure-control procedures.
• Accurately document vital signs, observations, patient status, and other assigned clinical information.
• Complete documentation promptly and according to clinic procedures.
• Protect PHI and maintain HIPAA-compliant handling of patient information.
• Prepare treatment rooms before each patient.
• Complete thorough room turnover between patients.
• Maintain a clean, quiet, organized, boutique-level patient environment.
• Monitor supplies and notify management before essential supplies run low.
• Manage a complex, changing calendar while balancing front-desk and clinical responsibilities.
• Handle payment information and patient financial information confidentially.
• Provide receipts and accurately document payments according to clinic procedures.
• Resolve routine scheduling/payment questions or escalate appropriately.
• Maintain composure and professionalism with patients experiencing anxiety, altered perception, or emotional vulnerability.
• Demonstrate empathy without becoming overly familiar or crossing professional boundaries.
• Maintain confidentiality at all times.
• Demonstrate punctuality, reliability, and strong follow-through.
• Maintain a polished, welcoming appearance consistent with the clinic's brand.
• Communicate effectively with providers and other clinic staff.
• Anticipate clinic needs rather than waiting to be directed for routine tasks.
• Help maintain efficient patient flow.
• Assist with inventory, supplies, room preparation, and general clinic organization.
• Maintain a "see it, own it" attitude toward appropriate operational issues.

Join us in delivering exceptional patient care through energetic service, detailed organization, and unwavering professionalism. This role is an excellent fit for motivated individuals eager to contribute positively to healthcare experiences while developing their career in a supportive environment.

Pay:

$20.00 - $22.00 per hour Expected hours: No more than 15.0 per week

Work Location:

In person