Patient Care Coordinator / Licensed Medical Aesthetician A.O.B Services LLC Newport Beach, CA Job Details Part-time | Full-time $23 - $26 an hour 2 hours ago Benefits Employee discount Qualifications Teamwork Beauty & cosmetics sales Med spa experience Esthetician License Cosmetology Full Job Description AOB Aesthetics & Wellness - Newport Beach, California AOB Aesthetics & Wellness is seeking a highly polished, sales-oriented Patient Care Coordinator / Licensed Medical Aesthetician to serve as a dual-role team member responsible for delivering an elevated patient experience while driving treatment conversions, retention, and revenue growth. This role blends front-of-house patient coordination with clinical aesthetic service delivery, requiring a professional who is equally strong in consultation, relationship-building, and hands-on treatments. The ideal candidate understands how to guide patients through a comprehensive aesthetic and wellness journey while upholding a luxury brand standard. Key Responsibilities Patient Care Coordination & Front Desk Operations Serve as the first point of contact, delivering a high-touch, concierge-level patient experience Manage inbound leads, phone calls, SMS, and online inquiries with a strong focus on speed-to-lead and conversion Schedule consultations and treatments strategically to optimize provider utilization and revenue Conduct follow-ups, reactivation campaigns, and membership outreach to maintain patient retention Educate patients on services, pricing, packages, and membership options with confidence and clarity Maintain accurate documentation in CRM and EMR systems Support daily front office operations, including check-in/check-out, payments, and patient flow Consultation & Sales Performance Lead or support consultations by identifying patient concerns and aligning them with appropriate treatment plans Confidently recommend injectables, devices, skincare, and wellness services in a structured, results-driven manner Convert consultations into booked treatments, packages, and memberships Meet and exceed individual and team-based revenue targets Present treatment plans in a way that reinforces long-term patient value and clinical credibility Clinical Aesthetic Services Perform aesthetic treatments within scope of licensure, including: Hydrafacial (Signature, Deluxe, Platinum) Medical-grade facials and advanced skincare treatments Chemical peels Dermaplaning Microneedling (if within scope and trained) Support providers with pre- and post-treatment care Maintain treatment rooms, ensure compliance with safety and sanitation protocols Educate patients on pre- and post-care instructions to optimize outcomes Retail & Skincare Sales Recommend and sell medical-grade skincare aligned with patient treatment plans Ensure each patient leaves with a customized home care regimen Maintain retail inventory awareness and merchandising standards Qualifications Active California Esthetician or Cosmetology License (required) Minimum 2+ years experience in a medical aesthetics, med spa, or cosmetic dermatology setting Proven track record in sales, consultation, and patient conversion Strong knowledge of aesthetic treatments, skincare, and wellness services Experience with CRM/EMR platforms (Aesthetic Record, Zenoti, or similar preferred) Excellent communication skills with a polished, professional presence Key Attributes Results-driven with a strong sense of ownership and accountability Highly organized with attention to detail and follow-through Confident in patient education and objection handling Team-oriented with the ability to collaborate closely with providers Passionate about aesthetics, wellness, and delivering exceptional patient outcomes Compensation & Growth Competitive hourly rate + commission structure Performance-based incentives tied to revenue and sales goals Opportunity for career growth within a rapidly expanding, physician-led practice Why Join AOB Aesthetics & Wellness Work within a high-end, patient-focused environment Be part of a team that integrates aesthetics and wellness at a clinical level Access to advanced treatments, ongoing training, and professional development Strong leadership, clear systems, and growth-oriented culture

Job Types:

Full-time, Part-time Pay:

$23.00 - $26.00 per hour

Benefits:

Employee discount

Work Location:

In person