Patient Care Coordinator (Licensed Pharmacy Technician) Western Drug, Inc - 2.9 Oakland, CA Job Details Part-time | Full-time $30 an hour 2 hours ago Benefits Paid training Paid holidays Health insurance Dental insurance 401(k) Leadership training provided Vision insurance Qualifications Customer communication Pharmacy Technician License Full Job Description Licensed Pharmacy Technician - Patient Care Coordinator (PCC) Full-Time & Part-Time Opportunities | Oakland, CA A clear and active California Pharmacy Technician license is required. Applicants without an active license cannot be considered. Be Part of Our Growing Northern California Team Since 1989, MDR Pharmacy has helped patients across the nation on their journey to parenthood. What started as a small, family-run pharmacy in Los Angeles has grown into one of the largest independently owned specialty fertility pharmacies in the

U.S. MDR

opened its first Northern California location in Oakland earlier this year. This is an opportunity to join a growing team, support the continued development of our Oakland operations, and build a long-term career in specialty pharmacy. About the Role The Patient Care Coordinator (PCC) is at the heart of our patient experience team. This position operates in a fast-paced call center setting and serves as a point of contact for IVF clinics and patients. You'll help ensure patients receive their fertility medications accurately, on time, and with compassion. This role is a great opportunity for a licensed Pharmacy Technician who is: Reliable and comfortable in a busy, high-energy environment Adaptable and ready to learn Empathetic and passionate about helping others Able to remain calm and professional during sensitive patient interactions What You'll Do Process prescriptions and accurately enter patient, medication, insurance, billing, and delivery information under a pharmacist's supervision. Coordinate with patients and IVF clinics to ensure medication orders are accurate and delivered on time. Assist with insurance, billing, refill, and order issues, escalating clinical questions to the pharmacist when needed. Communicate with empathy and professionalism while protecting patient confidentiality. Collaborate with pharmacists, technicians, shipping, billing, and other departments to resolve issues efficiently. Manage multiple priorities using strong attention to detail, organization, and basic math skills. What We're Looking For Clear and active California Pharmacy Technician license in good standing — required Customer service or call center experience; pharmacy or healthcare experience is preferred Strong computer and basic math skills, including Word, Excel, and typing at least 45 WPM Excellent attention to detail with the ability to prioritize and multitask Reliable, on-site availability for either a full-time or part-time schedule, including rotating weekends as scheduled Ability to maintain an active Pharmacy Technician license throughout employment What to Expect High call volume and frequent multitasking A fast-paced environment where accuracy matters Patients who may be emotional and need calm, supportive communication A collaborative team with present and supportive leadership Training and Growth Team members will attend a fully paid training program (5-10 business days) at our Los Angeles headquarters, with travel and lodging provided. You will gain hands-on experience in our established pharmacy operations before transitioning into your role at the Oakland location, giving you a strong foundation in patient care, workflow, and day-to-day pharmacy operations. As part of your training, you will rotate through several departments at our Los Angeles headquarters, including the Front Pharmacy Clerk, Operators, and Shipping departments, before being paired with a Lead Patient Care Coordinator. This training will help you understand how each part of the pharmacy operates and how patient orders move through the process. You will receive continuous guidance, feedback, and support as you grow into the Patient Care Coordinator role and contribute to MDR's growing Northern California team. What We Offer Career growth in a respected healthcare field Competitive pay Fully paid Los Angeles training with travel and lodging provided Medical, dental, and vision benefits 401(k) Paid vacation and holidays