Patient Access Coordinator-Level 3-Shafter The Radiology Patient Access Coordinator Level 3 is responsible for accurate real-time patient registration and resolves in-person access issues, including walk-in variability. The ideal candidate is confident working independently, thrives in a fast-paced healthcare environment and delivers exceptional service while maintaining accuracy in high-impact environment. Core Responsibilities

• Complete full patient registration at the front desk
• Independently schedule radiology exams across modalities in accordance with protocol
• Run eligibility and benefits verification for designated insurance plans
• Resolve basic eligibility, coverage, and demographic discrepancies in real time
• Manage walk-in patients and same-day scheduling exceptions
• Provide immediate service recovery to prevent exam delays or cancellations
• Maintain accuracy while balancing interruptions and fluctuating patient volume
• Maintain strict compliance with HIPAA regulations Required Knowledge and Skills
• Strong understanding of EMR/RIS registration workflows
• Knowledge of radiology scheduling logic and modality requirements
• Proven ability to deliver high-level customer service under interruption pressure
• Strong problem-solving skills and sound judgment in a fast-paced settings
• High attention to detail with a focus on billing and documentation accuracy
• Ability to distinguish between authorization-required and non-authorization-required exams
• Strong understanding of insurance benefits
• Proficient knowledge of ICD-10 and CPT codes
• Eligibility verification and authorization experience required
• Strong communication, organizational and customer service skills Qualifications & Expectations
• 1-5 years of Radiology specific experience preferred
• Ability to communicate professionally with patients, providers, and staff
• Reliable transportation; willingness to commute to outside facilities as needed (mileage reimbursed)
• Ability to work varying shifts between 7am-7pm, Monday-Friday with the occasional Saturday
• Bilingual a plus Ability to work independently while collaborating with clinical and administrative teams

Job Type:

Full-time Pay:

From $20.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid sick time Paid time off Paid training Vision insurance Application Question(s): Please explain the difference between an insurance premium and an insurance deductible. What two documents are patients required to provide before being seen for a radiology exam?

Experience:

Medical:

1 year (Preferred)

Work Location:

In person