Job Detail Job Title:

Patient Services/Accounts Coordinator Department:

62042-

Patient Access Location:

Farmington FTE%: 1 Shift Search #: 2027-202

Closing Date:

09/29/2026

Recruiter:

O'Donnell, Lorin E. Why UConn Health UConn Health is a vibrant, integrated academic medical center that is entering an era of unprecedented growth in all three areas of its mission: academics, research, and clinical care. A commitment to human health and well-being has been of utmost importance to UConn Health since the founding of the University of Connecticut schools of Medicine and Dental Medicine in 1961. Based on a strong foundation of groundbreaking research, first-rate education, and quality clinical care, we have expanded our medical missions over the decades. In just over 50 years, UConn Health has evolved to encompass more research endeavors, to provide more ways to access our superior care, and to innovate both practical medicine and our methods of educating the practitioners of tomorrow. At the UCHC, this class is accountable for acting as a working supervisor for those engaged in patient account functions.

SUPERVISION RECEIVED

Receives general direction from an employee of higher grade.

SUPERVISION EXERCISED

Leads/supervises lower level staff as assigned.

EXAMPLES OF DUTIES

Plans unit workflow and determines priorities. Schedules, assigns, oversees and reviews work. Establishes and maintains unit procedures. Provides staff training and assistance. Conducts or assists in conducting performance evaluations. Acts as liaison with operating units, agencies, patients and outside officials regarding unit policies and procedures. May make recommendations on policies or standards. May prepare reports and correspondence. Compiles statistics. May develop fee schedules. Reconciles patient accounts. Maintains on-line batch control system. Oversees input of all miscellaneous charges/cash/insurance receipts/adjustments to the system. Coordinates/reviews completed medicare audits Maintains coding system in revenue file. Reviews discharge edit, pending accounts, inpatient A/R for aging accounts, third party accounts. Monitors performance of collection agencies and makes recommendations for continuing/discontinuting such agencies. May recommend referrals to attorney for legal action. Approves pay plans Performs registrations and billings. Performs related duties as required.

MINIMUM QUALIFICATIONS REQUIRED KNOWLEDGE, SKILL AND ABILITY

Knowledge of patient accounts functions. Knowledge of health center policy and procedures. Knowledge of computers. Knowledge of physician billing systems, including appropriate coding references. Knowledge of collection and billing regulations and procedures. Knowledge of medical terminology. Considerable interpersonal skills; oral and written communication skills. Ability to schedule and prioritize workflow Ability to analyze fee schedules. Some supervisory ability.

EXPERIENCE AND TRAINING

General Experience:

Five (5) years experience in a patient services/billing/accounts or customer service environment.

PREFERRED QUALIFICATIONS

Certified Healthcare Access Associate (CHAA) certification. Healthcare Financial Management Association (HFMA) certification. Minimum of 1 year of lead/supervisory experience. Minimum of 2 years of Epic Systems experience. Minimum of 2 years of admissions/check-in experience. Minimum of 3 years of healthcare registration experience.

SCHEDULE

This position is full-time, Sunday through Thursday from 7:00 am to 3:30 pm (varied shifts as needed) with rotating holidays.