Senior Patient Experience Coordinator (Front Desk Operations Role) AlluraMD Management Group LLC Jupiter, FL Job Details Full-time 23 hours ago Benefits Paid holidays Paid time off 401(k) matching Employee discount Opportunities for advancement Qualifications Customer communication Managing teams in a customer support role Leading team collaboration initiatives

Full Job Description Description:

AlluraMD is a multi-location medical aesthetics and concierge medicine practice offering advanced treatments in medical aesthetics, functional medicine, and regenerative medicine designed to support our patients' overall health, confidence, and well-being. We are looking for a Senior Patient Experience Coordinator (Senior PEC) to help elevate the patient experience while providing operational leadership and guidance to our Patient Experience team. This is more than an experienced front desk role. The Senior PEC serves as an important bridge between Patient Experience Coordinators and Practice Leadership—someone who can see beyond the immediate task, recognize opportunities for improvement, exercise sound judgment, and bring thoughtful solutions forward. For the right individual, this role also provides a meaningful development pathway toward future Practice Management opportunities. Why You'll Love This Role Elevate the patient experience: Take ownership of creating an exceptional, personalized patient journey while helping uphold AlluraMD's elevated service standards.

Step into greater leadership:

Mentor and guide PECs, serve as an escalation resource, and help strengthen team performance and consistency.

Use your judgment:

Assess patient and operational challenges, resolve appropriate issues within your level of authority, and bring solutions—not just problems—to leadership.

Make a business impact:

Help improve patient retention, rebooking, referrals, schedule utilization, and other key performance indicators that contribute to practice growth. Build toward what's next: Develop the judgment, ownership, operational awareness, and leadership capabilities that create a foundation for future growth within AlluraMD. What You'll Do Serve as an escalation resource for patient experience and day-to-day operational matters, exercising sound judgment within established areas of authority Guide, mentor, and support Patient Experience Coordinators in delivering consistent service and operational excellence Oversee patient flow and proactively resolve barriers that may impact the patient experience Identify workflow and patient experience opportunities and bring recommendations and solutions to Practice Leadership Monitor schedule utilization and proactively help address appointment gaps through appropriate patient outreach and follow-up Support accurate scheduling, invoicing, patient account documentation, and other essential practice operations Educate patients on relevant treatments, memberships, wellness services, events, and promotions through a consultative, patient-centered approach Contribute to patient retention, rebooking, referrals, reviews, schedule utilization, and applicable practice KPIs Support training and development of new and developing PECs Partner with Practice Leadership to strengthen workflows, standards, training, and operational consistency Support operational needs across AlluraMD locations as needed The Goal of Your Role To elevate both the patient experience and the way we operate . A successful Senior PEC doesn't simply recognize what needs to be done—they recognize patterns, anticipate needs, exercise good judgment, and help identify how we can do things better. You will serve as a trusted bridge between our Patient Experience team and Practice Leadership while developing the operational and leadership capabilities necessary for continued growth within AlluraMD. Benefits Competitive Compensation Bonus Opportunities Paid Time Off

• Paid Holidays
• Quarterly Wellness Days
• 401(k) Plan with Company Match Employee Discounts on Treatments and Products Professional Development Opportunities Supportive and Collaborative Team Environment Career Growth Opportunities within a Rapidly Expanding Organization Certain benefits are available only to employees who meet eligibility requirements, including full-time status and applicable waiting periods.

Benefit offerings are subject to the terms of applicable plan documents and may be modified by the Company at any time.

Schedule:

40 hours per week, including two Saturdays per month and flexibility to support multiple AlluraMD locations. AlluraMD is dedicated to a discrimination-free and harassment-free workplace, where all team members are respected, included, and treated with dignity. We make fair, unbiased decisions in hiring, compensation, training, evaluation, and termination, offering equal opportunities to all qualified candidates and employees. We actively address unconscious biases and work to foster an inclusive environment where everyone feels welcome.

NOTICE TO ALL APPLICANTS CONCERNING THE COMPANY DRUG FREE WORKPLACE PROGRAM AND MEDICAL MARIJUANA

AlluraMD is a drug free workplace that complies with the State of Florida Drug Free Workplace Act and testing procedures. Please be aware of the following information concerning medical marijuana and the company stance concerning it. Medical marijuana is available in a variety of forms. Medical marijuana that has a certain level of THC may show up on a drug test. Some medical marijuana does not have THC and will not show up on a drug test. A physician will know if the medical marijuana that they are prescribing would have enough THC to result in a positive drug test. Please consult with the physician to determine if the medical marijuana that they are prescribing will have enough THC to result in a positive drug test. If the medical marijuana that is prescribed does result in a positive drug test result, the company stance concerning this is outlined in the company drug free workplace policy and outlined below.

NOTE:

AlluraMD is in agreement with the Federal Government that marijuana is an illegal controlled substance and will not recognize medical marijuana as a legitimate prescription. A positive test result for marijuana will be treated the same as any other positive test result, even if an applicant or an employee has a medical marijuana prescription. A negative pre-employment drug test result is a condition of employment with this company. Therefore, an applicant will be denied employment with this company if they test positive for marijuana even if they have a medical marijuana prescription that contains THC.

Requirements:

What We're Looking For Experience 3-5+ years of experience in a medical spa, aesthetics, dermatology, luxury wellness, hospitality, or similarly high-touch service environment preferred Experience mentoring, training, or providing leadership to team members Strong patient/customer service and consultative communication experience Experience working in a fast-paced, patient-facing environment with competing priorities.

What Sets You Apart Leadership Presence:

You lead through your actions, communication, professionalism, and ability to positively influence others.

Sound Judgment:

You can assess situations, consider options, make appropriate decisions within your authority, and recognize when leadership involvement is needed.

Solution-Oriented Thinking:

You don't simply identify what's wrong—you look for patterns, consider what could work better, and bring thoughtful solutions forward.

Patient-First Mindset:

You understand how to create a consistent, elevated, five-star patient experience.

Ownership & Accountability:

You follow through, take responsibility for outcomes, and hold yourself to a high standard.

Business Awareness:

You understand that patient experience, schedule utilization, retention, rebooking, referrals, and operational excellence all contribute to the health and growth of the practice.

Team Contribution:

You communicate with maturity, support healthy collaboration, and help strengthen the people around you.

Growth Mindset:

You want more than a title—you want the opportunity to develop your capabilities and grow into greater responsibility.