Company Overview Success by Design Wellness and Medspa is dedicated to providing exceptional health and wellness services under the careful supervision of licensed professionals. Our focus is on promoting holistic well-being and reversing signs of aging through personalized treatments and comprehensive patient care. Overview We are seeking a Patient Care Coordinator to join our dynamic team. In this vital role, you will serve as the primary point of contact for patients, managing appointments, coordinating care, and ensuring a seamless experience from initial contact to post-treatment follow-up. The ideal candidate will possess strong administrative skills, a compassionate attitude, and a thorough understanding of medical office procedures.

Patient Care Coordinator Department:

Esthetics /

Medical Spa Reports To:

Practice Manager Schedule:

Tuesday-Saturday , with flexibility to stay late as needed. Must follow Med Esthetician schedule. Essential Responsibilities Coordinate all consultation appointments and consultation events. Chaperone providers during consultations when needed. Scribe consultation notes, assessments, and treatment recommendations. Review treatment plans, pricing, financing options, and answer patient questions. Escort patients through the consultation and treatment process. Collect payments and enroll patients in treatment packages. Schedule all treatment appointments, maintenance visits, and follow-up appointments. Obtain standardized before-and-after photographs using Vectra, VISIA, or other imaging systems. Perform body measurements using office protocols and document results. Complete Tanita Body composition analysis when applicable. Review all pre- and post-treatment instructions with patients. Send thank-you emails and consultation summaries. Follow up with patients who have not yet moved forward with treatment. Maintain ongoing monthly communication until the patient begins treatment or opts out. Coordinate attendees for consultation events and seminars. Recommend appropriate skincare products and complementary treatments. Maintain accurate documentation and HIPAA compliance. Qualifications Must have: Upbeat, engaging personality Proactive and Takes initiative Excellent communication and customer service skills. Strong consultative sales ability. Highly organized with attention to detail. Comfortable discussing pricing and financing. Experience in aesthetics, dermatology, plastic surgery, wellness, or a medical spa preferred. Proficient with EMR and practice management software. Performance Expectations Provide an exceptional patient experience. Achieve strong consultation-to-treatment conversion rates. Increase patient retention and maintenance scheduling. Support growth in skincare and treatment package sales. Maintain accurate documentation and photography. Compensation Hourly or salary based on experience. Performance-based incentive program. Additional bonuses for consultation conversions, package sales, and retail/skincare sales. Position Summary The Patient Care Coordinator (PCC) is responsible for delivering an exceptional patient experience from consultation through treatment completion. This role serves as the primary liaison between the provider and patient, guiding patients through Join our team at Success by Design Wellness and Medspa to contribute to a welcoming environment focused on enhancing health and wellness. We value dedicated professionals committed to delivering outstanding patient care through organized support and compassionate service.

Pay:

$24.10 - $28.00 per hour Expected hours: 32.0 - 34.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Paid time off Vision insurance

Work Location:

In person