Front Desk Patient Coordinator Podiatry Health Services - 4.0 Port Saint Lucie, FL Job Details Part-time | Full-time $16 - $20 an hour 3 days ago Benefits Paid time off Employee discount Qualifications Computer operation Spanish Patient scheduling systems Patient question and concern management Patient complaint handling English Problem-solving Organizational skills Computer skills Office phone management Full Job Description About the Role We're looking for a friendly, organized, bilingual (Spanish/English) Front Desk Patient Coordinator to be the first voice and face our patients experience. This role owns the phones — scheduling appointments, answering patient questions, and resolving issues quickly and warmly — while also managing check-in/check-out at the front desk. The right person makes patients feel heard and taken care of, even when the day gets busy.

What You'll Do Phones & Scheduling:

Answer a high volume of calls promptly and professionally, scheduling, rescheduling, and confirming appointments

Problem-Solving:

Resolve patient issues on the spot — billing questions, insurance concerns, referral mix-ups, prescription refill requests — or route them to the right person and follow up until closed

Front Desk:

Greet patients, verify insurance and demographic information, and manage check-in/check-out

Follow-Up:

Send appointment reminders and follow up on no-shows/cancellations to keep the schedule full

Records:

Keep patient records accurate and up to date in the EMR/scheduling system

Coordination:

Coordinate with clinical staff to manage same-day add-ons, urgent cases, and provider schedule changes What We're Looking For Required 1+ year of experience in a customer service or call-center role that involved heavy phone contact (medical office experience a plus, not required) Excellent phone manner: clear, warm, patient, and calm under pressure Strong organizational skills and comfort multitasking between phones, walk-ins, and a scheduling system Genuine problem-solver — doesn't pass the buck, follows through until a patient's issue is actually resolved Reliable, punctual, and comfortable working full-time in office Basic computer proficiency (email, EMR/scheduling software, general office tools) Fluent in Spanish Preferred Experience with medical scheduling/EMR software (e.g., DrChrono, ModMed, athenahealth, NextGen, or similar) Familiarity with medical insurance verification and referrals Bilingual (English/Spanish or English/Creole) — valuable for both South Florida locations Compensation & Schedule Full-time, Monday-Friday, standard business hours (specify start/end times and any rotating coverage) Competitive hourly pay, based on experience How to Apply Submit a resume and a brief note on why you enjoy working with patients/customers. We review applications on a rolling basis and will follow up quickly with strong candidates — responsiveness matters to us as much as it will to you.

Pay:

$16.00 - $20.00 per hour

Benefits:

Employee discount Paid time off

Language:

Spanish (Required)

Work Location:

In person