Job Summary:

The Front Desk Associate serves as the first point of contact for clients, providing a warm welcome and exceptional service. This role requires managing client appointments, handling inquiries, and ensuring a seamless front desk operation. The ideal candidate is a polished professional with excellent communication skills and a background in a medical spa environment.

Key Responsibilities:

Client Reception
Greet clients warmly and professionally upon arrival.
Manage client check-in and check-out processes efficiently.
Maintain a clean and organized reception area.
Appointment Management
Schedule, confirm, and manage client appointments using spa software.
Ensure insurance copays and balances are collected for the medical appointments.
Handle rescheduling and cancellations with a client-focused approach.
Coordinate with aestheticians and medical staff to ensure timely service delivery.
Insurance Referrals & Authorizations
Experience in Insurance Authorizations and management
Ensuring Procedures are scheduled according to the authorization dates obtained
Ensuring patients have referrals if required for appointments
Customer Service
Answer phone calls and respond to emails promptly and courteously.
Address client inquiries about services, pricing, and promotions.
Provide detailed information about treatments and products offered.
Administrative Tasks
Process payments and manage point-of-sale transactions.
Maintain accurate client records and update information as needed.
Assist with inventory management and ordering of supplies.
Sales & Promotions
Promote spa services, packages, and retail products to clients.
Upsell treatments and recommend products to enhance client experience.
Inform clients about special offers and loyalty programs.

Qualifications:

Experience
Minimum of 2 years of experience as a front desk associate or similar role in a medical spa or related setting.
Familiarity with medical spa treatments and procedures is preferred.
Skills
Excellent communication and interpersonal skills.
Proficient in using spa management software and MS Office Suite.
Strong organizational and multitasking abilities.
Detail-oriented with a high degree of accuracy.
Attributes
Professional appearance and demeanor.
Ability to remain calm and composed under pressure.
Customer-centric attitude with a passion for delivering exceptional service.

Education:

High School Diploma or equivalent required.
Additional certifications in customer service or administration are a plus.

Benefits:

Competitive salary and performance-based incentives.
Comprehensive health benefits
Opportunities for professional development and advancement.
Employee discounts on spa services and products.

How to

Apply:

Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience to ajoiner@luminaflorida.com. We thank all applicants for their interest, but only those selected for an interview will be contacted. Lumina Vein & Aesthetic Institute is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type:

Full-time Pay:

$18.00

$20.

00 per hour Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

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