Lumina Vein & Aesthetic Institute is a premier medical spa and vein clinic dedicated to providing luxurious and rejuvenating experiences to our clients. We specialize in advanced aesthetic treatments, combining cutting-edge technology with exceptional customer service. We are looking for a Front Desk Associate with experience in a medical spa setting to join our dynamic team and contribute to our mission of enhancing wellness and beauty.

Job Summary:

The Front Desk Associate serves as the first point of contact for clients, providing a warm welcome and exceptional service. This role requires managing client appointments, handling inquiries, and ensuring a seamless front desk operation. The ideal candidate is a polished professional with excellent communication skills and a background in a medical spa environment.

Key Responsibilities:

• Client Reception
• Greet clients warmly and professionally upon arrival.
• Manage client check-in and check-out processes efficiently.
• Maintain a clean and organized reception area.
• Appointment Management
• Schedule, confirm, and manage client appointments using spa software.
• Ensure insurance copays and balances are collected for the medical appointments.
• Handle rescheduling and cancellations with a client-focused approach.
• Coordinate with aestheticians and medical staff to ensure timely service delivery.
• Insurance Referrals & Authorizations
• Experience in Insurance Authorizations and management
• Ensuring Procedures are scheduled according to the authorization dates obtained
• Ensuring patients have referrals if required for appointments
• Customer Service
• Answer phone calls and respond to emails promptly and courteously.
• Address client inquiries about services, pricing, and promotions.
• Provide detailed information about treatments and products offered.
• Administrative Tasks
• Process payments and manage point-of-sale transactions.
• Maintain accurate client records and update information as needed.
• Assist with inventory management and ordering of supplies.
• Sales & Promotions
• Promote spa services, packages, and retail products to clients.
• Upsell treatments and recommend products to enhance client experience.
• Inform clients about special offers and loyalty programs.

Qualifications:

• Experience
• Minimum of 2 years of experience as a front desk associate or similar role in a medical spa or related setting.
• Familiarity with medical spa treatments and procedures is preferred.
• Skills
• Excellent communication and interpersonal skills.
• Proficient in using spa management software and MS Office Suite.
• Strong organizational and multitasking abilities.
• Detail-oriented with a high degree of accuracy.
• Attributes
• Professional appearance and demeanor.
• Ability to remain calm and composed under pressure.
• Customer-centric attitude with a passion for delivering exceptional service.

Education:

• High School Diploma or equivalent required.
• Additional certifications in customer service or administration are a plus.

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive health benefits
• Opportunities for professional development and advancement.
• Employee discounts on spa services and products.

How to

Apply:

Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience to ajoiner@luminaflorida.com. We thank all applicants for their interest, but only those selected for an interview will be contacted. Lumina Vein & Aesthetic Institute is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type:

Full-time Pay:

$18.00

• $20.

00 per hour Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person