This Isn't Just a Front Desk Job. It's a Critical Role in Patient Care, Practice Flow, and the Future Growth of Our Clinic. Whether a patient is calling for the first time, arriving for an evaluation, or checking in for their tenth visit, you are one of the people who shapes how they feel about their entire experience. At Unified Rehabilitation in Winter Garden, Florida , that person could be you. We are looking for an experienced Patient Care Coordinator who brings warmth, attention to detail, ownership, and confidence to every interaction. Someone who does not just schedule appointments, but keeps the clinic organized and moving. Someone who does not just answer phones, but knows how to connect with people, follow up consistently, and help prospective patients take the next step. Someone who sees a problem and thinks, "How can I fix this?" And for the right person, this role can become much more. We are looking for someone with the capability and desire to grow into an Office Manager position as Unified Rehabilitation continues to expand. Our clinic has a big vision for the future, and we want someone who is excited about growing with us. Why This Role Matters You will be the first impression, the steady presence throughout the patient experience, and an important part of keeping our clinic operating smoothly. Unified Rehabilitation provides personalized, one-on-one Physical Therapy and is committed to helping patients feel seen, heard, and supported throughout their recovery. Our Winter Garden clinic has earned more than 100 five-star reviews, and that patient experience starts long before someone enters the treatment room. From the first phone call to the final check-out, you will help patients understand what comes next, stay consistent with their care, and feel confident that they chose the right clinic. You will also work closely with our clinical team to keep schedules full, information accurate, communication clear, and the day running efficiently. If you love helping people, solving problems, creating organization, and taking ownership , this may be the role you have been looking for. What You Will DoNew Patient Conversion & Scheduling Respond quickly and professionally to new patient inquiries and referrals Contact prospective patients by phone and email Convert qualified leads into scheduled evaluations Build trust with patients who may be nervous, uncertain, or unfamiliar with Physical Therapy Schedule and confirm appointments Maintain a strong, productive clinic schedule Follow up with patients who have not yet scheduled Help reduce cancellations and improve patient attendance Support patients in completing their recommended plan of care Insurance & Financial Coordination Verify insurance benefits and patient eligibility Assist with insurance authorizations Explain insurance coverage, deductibles, copays, and patient responsibility clearly Collect patient payments professionally Help patients understand the financial side of their care without making the process feel overwhelming Maintain accurate documentation related to insurance and payment information Patient Care & Front Office Operations Welcome patients and create a positive, professional first impression Check patients in and out efficiently Answer incoming calls with confidence and warmth Monitor the schedule throughout the day Communicate schedule changes and patient needs with the clinical team Solve front-office problems before they become larger issues Keep the reception area organized and welcoming Help create an experience where patients genuinely feel cared for EMR, Data Accuracy & Administrative Support Enter and maintain accurate patient information in the EMR Maintain organized and complete electronic patient records Complete administrative tasks accurately and on time Use Google Workspace for day-to-day communication and organization Help ensure information is correctly documented and communicated across the team Support referring provider and case management communication when needed Unified Rehabilitation currently uses Prompt EMR, Google Workspace, and Weave phones . Previous experience with these systems is helpful but not required. Marketing & Practice Growth You will also have opportunities to support the continued growth of the practice through: Patient follow-up Lead nurturing Review and referral initiatives Basic marketing or social media support Patient reactivation Community and practice-growth projects You do not need to be a professional marketer. We are looking for someone who is comfortable communicating with people, learning new skills, and helping the practice grow. A Real Opportunity to Grow Into Leadership We are not looking for someone who simply wants to sit behind a front desk indefinitely. We want someone who can learn the clinic, understand how the pieces fit together, become increasingly valuable to the team, and potentially grow into an Office Manager role . As you demonstrate strong performance, ownership, accuracy, and leadership, you may have the opportunity to take on greater responsibility within the practice.

That could include helping oversee:

Front-office systems Scheduling performance Patient communication Lead conversion Administrative processes Team accountability Practice operations Training and onboarding Growth initiatives If you want a position where there is room to advance instead of staying stuck in the same responsibilities year after year , this is an opportunity to build toward something bigger. You Are a

Great Fit If You:

Have 3+ years of front desk, Patient Care Coordinator, medical administrative, or similar healthcare experience Have previous healthcare or medical front-office experience Are comfortable with insurance verification and authorizations Communicate clearly, warmly, and confidently by phone Have strong customer service skills Are extremely detail-oriented Take pride in doing things correctly Can manage several priorities without becoming overwhelmed Are comfortable following up with prospective patients and helping convert inquiries into scheduled appointments Have strong organizational and problem-solving skills Are comfortable using computers, EMRs, and Google Workspace Take ownership instead of waiting to be told what to do Care about the experience patients have when interacting with the clinic Are coachable and willing to participate in proven sales and lead-conversion training Want an opportunity to grow into greater responsibility and leadership Experience with Prompt EMR, Weave, or similar healthcare software is a plus, but not required.

What You Will Receive Pay:

$20 to $24 per hour Compensation will depend on experience, skills, and overall fit for the role.

Schedule:

Full-Time, Monday through Friday You will also have access to benefits and perks including: Performance-based bonus opportunities Health insurance Dental insurance Vision insurance Paid time off Simple IRA Tuition assistance Training and professional development Opportunities for advancement Wellness resources Free uniforms Company parties and team events Free food and snacks Supportive team culture Long-term opportunity to grow into leadership Why Join Unified Rehabilitation? We are building something bigger, and there is room for you to grow with us. Unified Rehabilitation is a growing private Physical Therapy practice in Winter Garden focused on personalized care, meaningful patient outcomes, and creating an experience that feels different from a large corporate clinic. Patients receive individualized care from licensed therapists, and the practice provides services ranging from traditional Physical Therapy to aquatic therapy, pelvic health, sports rehabilitation, vestibular therapy, dry needling, and other specialized treatment options. But great patient care requires more than great clinicians. It requires a strong front office. It requires people who care. It requires someone who pays attention to the details, communicates well, follows through, and wants to make the entire team better. That is who we are looking for. Our team culture is strong, supportive, and growth-focused , and we have a big vision for where Unified Rehabilitation is going. If you want to join a practice where people notice your effort, patients feel your impact, and strong performance can lead to greater responsibility, we would like to meet you. We are scheduling interviews now and moving quickly. If you are ready for a Patient Care Coordinator position that can become much more than a front desk job: Apply today and let's talk.

Pay:

$20.00 - $24.00 per hour

Benefits:

Dental insurance Health insurance Opportunities for advancement Paid time off Tuition reimbursement Vision insurance Application Question(s): How many years of front desk or Patient Care Coordinator experience do you have in a healthcare setting? Please briefly describe your previous medical or healthcare front-office experience. Do you have experience with EMR systems? If yes, which systems have you used? Do you have experience with insurance verification, authorizations, deductibles, copays, or collecting patient payments? Please describe. Do you have experience contacting patient leads or inquiries and converting them into scheduled evaluations, consultations, or appointments? Please describe. Are you comfortable making outbound phone calls and following up consistently with prospective or existing patients? Are you willing to undergo proven sales and communication training to improve lead conversion and evaluation scheduling? This position has the potential to grow into an Office Manager role. Are you interested in taking on increased responsibility and leadership as you demonstrate success in the position?

Work Location:

In person