New Patient Scheduling Coordinator

•

High-Energy Phone & Customer Service Professional Pay:

$17.00

•25.00 per hour +

Performance Bonuses Job Type:

Full-Time |

In-Person Location:

Conyers, GA 30013 Are You the Kind of Person Who Can Make Someone Smile Over the Phone? Multi-Care Holistic Health Center is looking for an exceptional New Patient Scheduling Coordinator to join our team. This is not just a receptionist position. We are looking for an energetic, outgoing, highly motivated person who loves talking to people and knows how to turn a phone conversation into a great customer experience. A major part of your role will be communicating with potential new patients who have contacted our office through phone calls, online inquiries, advertising, and social media. Your goal is to make them feel comfortable, answer basic questions, follow up consistently, and help them take the next step by scheduling their first appointment. If you have a naturally upbeat personality, a warm and enthusiastic phone voice, excellent customer service skills, and enjoy achieving goals, you may be a great fit for our team. What We're Looking For The ideal candidate is: Warm, upbeat, enthusiastic, and engaging on the phone An exceptional communicator who can quickly build rapport with people Comfortable speaking with potential patients and asking them to schedule an appointment Highly motivated and results-driven Persistent with follow-up without being aggressive or pushy Comfortable making outbound calls and following up with leads by phone and text Able to work independently and stay productive without constant supervision Dependable, organized, and excellent at following through Comfortable working toward appointment-booking goals and performance expectations Able to multitask in a busy healthcare environment Positive, professional, and willing to help wherever needed A team player who brings good energy to the workplace Previous sales, appointment-setting, call center, healthcare, hospitality, or high-level customer service experience is a major plus. Primary Responsibilities Answer incoming calls with warmth, enthusiasm, and professionalism Schedule new and existing patient appointments Contact new patient leads promptly by phone and text Consistently follow up with prospective patients who have not yet scheduled Build rapport with potential patients and help them feel confident about scheduling Track leads and follow-up activity to ensure opportunities don't fall through the cracks Follow established phone scripts and scheduling procedures while still sounding natural and conversational Assist with front-desk responsibilities as needed Help collect patient success stories and testimonials Assist with social media posts about activities and services at Multi-Care Perform other administrative duties as needed Compensation $17.00

•25.00 per hour, based on experience, PLUS performance bonuses. We want someone who is motivated by results. In addition to your hourly pay, you will have the opportunity to earn bonuses based on performance and new-patient scheduling results. There is an opportunity to earn more when you perform well. Benefits Performance bonuses Paid time off Paid sick time Employee discount This Position May NOT Be for You If... This probably isn't the right position for you if you: Prefer administrative work with very little phone interaction Are uncomfortable making outbound calls Don't enjoy following up with people multiple times Need frequent supervision to stay productive Are uncomfortable working toward measurable goals Have a quiet or reserved phone style and don't enjoy engaging with new people We are looking for someone who takes ownership of their position , enjoys talking with people, and gets satisfaction from turning an inquiry into a scheduled new patient.

Experience Professional phone/customer service experience:

1 year required Appointment setting, sales, lead follow-up, or customer conversion experience: Preferred Medical office/reception experience: Preferred, but not required Ability to Commute Conyers, GA 30013 — Required Work Location

•In person

Pay:

$17.00

•$25.00 per hour Expected hours: 32.0

•37.0 per week

Benefits:

Employee discount Opportunities for advancement Paid time off Uniform allowance

Work Location:

In person