Patient Access and Imaging Coordinator We are an outpatient diagnostic imaging center serving patients and referring providers throughout Metro Atlanta. We are seeking a dependable, organized, and compassionate Patient Access and Imaging Coordinator to support our front-office and scheduling operations. This position is responsible for patient communication, intake, forms, MRI and CT scheduling, appointment follow-up, and accurate front-end documentation. The ideal candidate is comfortable working with patients, referring offices, medical records, and web-based healthcare systems. Spanish-speaking ability is strongly preferred but not required. What you will do

• Answer and route patient phone calls, emails, and messages
• Contact patients regarding new imaging referrals and appointments
• Schedule MRI, CT, ultrasound, and other approved imaging studies
• Confirm the correct patient, exam, body part, referring provider, and appointment date
• Review incoming orders and referrals for completeness
• Identify missing orders, diagnosis information, demographics, or required documentation
• Send and track patient intake forms through Doctible or other approved systems
• Follow up on incomplete MRI safety, CT contrast, HIPAA, and demographic forms
• Confirm appointments and provide patients with preparation and arrival instructions
• Handle cancellations, rescheduling, and no-show follow-up
• Maintain accurate patient and appointment information in PracticeSuite and related systems
• Communicate professionally with patients, physicians' offices, attorneys, and referral sources when scheduling information is needed
• Coordinate with technologists when a scheduling question requires clinical review
• Assist with routine patient and provider image requests through approved image-sharing systems
• Document patient communication, scheduling activity, and unresolved issues
• Escalate clinical, billing, legal, or technical issues to the appropriate team member
• Protect patient privacy and follow HIPAA and Georgia Health Imaging procedures What this role does not own This is a patient-access and scheduling position.

It does not independently own:

• Claim submission
• Medical coding
• Denial management
• Payment posting
• Collections
• Credentialing
• LOP approval
• Clinical interpretation
• MRI safety clearance
• CT contrast clearance
• PACS, VPN, or network administration You will work closely with our billing and referral operations teams, but each department has clearly defined responsibilities. Required qualifications
• Previous experience in a medical office, imaging center, physician practice, hospital, or healthcare scheduling environment
• Strong customer service and communication skills
• Excellent organization and follow-through
• Ability to manage multiple appointments, patients, and open tasks
• Comfort using email, spreadsheets, and web-based software
• Ability to learn PracticeSuite, Doctible, and other healthcare systems
• Professional handling of confidential patient information
• Ability to remain calm and courteous with patients who may be in pain, anxious, or frustrated
• Reliable attendance and consistent follow-up Preferred qualifications
• Experience scheduling MRI or CT examinations
• Experience in radiology, orthopedics, pain management, chiropractic, or personal-injury healthcare
• PracticeSuite, EHR, EMR, or medical practice-management experience
• Experience with Doctible or electronic patient intake forms
• Experience handling insurance information or referral documentation
• Experience with PACS, DICOM, PowerShare, InteleShare, or other image-sharing platforms
• Spanish-speaking ability
• Medical administrative training or certification The ideal candidate The right person is detail-oriented, patient, dependable, and comfortable taking ownership of the next step in a workflow.

You understand that a successful appointment requires more than placing a name on the schedule. The order, patient information, required forms, and appointment details must all be accurate. You are also comfortable asking questions and escalating issues rather than guessing when a clinical, billing, legal, or technical decision is outside your authority. Success in this role looks like

• Patients receive timely and respectful communication
• Appointments are scheduled accurately
• Missing information is identified before it creates delays
• Forms are sent, tracked, and completed
• Cancellations and no-shows receive timely follow-up
• Patient and referral information is accurate
• Open tasks are documented and completed
• Issues are routed to the correct department
• Patients and referring offices feel that their requests are being handled professionally

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Location:

Lawrenceville, Georgia We is an equal-opportunity employer. We value professionalism, compassion, teamwork, accuracy, and respect for every patient.

Pay:

$20.00

• $25.00 per hour Expected hours: 20.0
• 40.

0 per week

Benefits:

Employee discount Flexible schedule Professional development assistance

Work Location:

In person