Patient Care Coordinator CADE Medical Honolulu, HI Job Details Full-time $22

• $24 an hour 1 day ago Benefits Health insurance Paid time off Vision insurance 401(k) matching Qualifications Customer communication Teamwork Moving HIPAA Medical administrative support Medical records Attention to detail Clinical information systems

Full Job Description Compensation:

$22

• $24 / hour

Benefits Offered:

Medical, Vision, 401(k)

Match, Paid Time Off Employment:

Full-time, 40 hours/week | Field + Clinic Based About Us CADE Medical is a locally rooted, fast-growing company delivering essential medical products across Hawaiʻi

• from wound care and bracing to biologics, surgical equipment, and ambulatory aids.

We move fast, care deeply, and work together to deliver real impact for patients and healthcare partners. Our Honolulu team is humble, solutions-focused, and always willing to jump in where needed. No job is too small when it comes to getting patients what they need. Position Summary The Patient Care Coordinator (PCC) plays a vital role in supporting both our Brace Shop and hospital locations. This hybrid position ensures seamless coordination of patient care

• from processing orders to fitting and delivering medical equipment.

Each week, the PCC will rotate between our Brace Shop, managing walk-ins, fittings, and inventory, and partner hospital or clinic sites, working directly with providers and patients in the field. This structure offers a dynamic, hands-on introduction to the medical equipment and patient care field. You'll deliver a high-quality patient experience through clear communication, accurate documentation, and professional, compassionate care. This role bridges both clinical and administrative functions

• ensuring timely order flow, compliant documentation, and excellent service across all sites.

What You'll Do Deliver a high-quality, compassionate patient experience through clear communication, hands-on fittings, and timely follow-up. Rotate between the Brace Shop and hospital or clinic sites, supporting patient fittings, order intake, and on-site coordination. Process incoming orders in Brightree, verify insurance coverage, and obtain required documentation to ensure clean, billable claims. Manage incoming referrals and patient inquiries, routing them appropriately and maintaining accurate records throughout the order lifecycle. Maintain organized, compliant workspaces and accurate inventory at both locations; support replenishment and product transfers as needed. Collaborate with Account Managers, Field Service Reps, and facility staff to resolve escalations, gather missing information, and strengthen provider relationships. Participate in ongoing training, uphold all compliance standards (HIPAA, The Compliance Team), and assist teammates as needed across sites. Qualifications 1+ year of customer service or patient-facing experience (healthcare preferred). Strong communication, organization, and attention to detail. Familiarity with DME, insurance verification, or medical billing

• or willingness to learn.

Proficient with Google Workspace and EMR systems (training provided). Reliable transportation required. Able to lift up to 20 lbs and work comfortably in both office and field settings. Upholds CADE Medical's ethical and professional standards; must comply with partner facility requirements (including vaccination). Entry-level applicants eager to learn and grow in healthcare operations are encouraged to apply. Why Join CADE? Join a mission-driven team where your work truly matters. This role is an excellent entry point into the healthcare and medical equipment field and offers meaningful patient interaction and growth across both clinic and field operations. You'll be a part of a tight-knit team that values humility, ownership, and collaboration

• directly improving patient outcomes across Hawai'i. We're looking for someone who works with urgency, communicates clearly, and thrives in a team setting. If you bring focus, adaptability, and a drive to get things done
• whether from athletics, healthcare, or another fast-paced environment
• you'll fit right in.

Job Type:

Full-time Pay:

$22.00

• $24.

00 per hour

Benefits:

401(k) matching Health insurance Paid time off Vision insurance Application Question(s): Are you available to work full-time, 40 hours per week, during CADE Medical's operating hours? This is a hands-on, patient-facing role that includes fitting medical equipment, managing walk-ins, processing orders, and maintaining inventory. Are you comfortable balancing these responsibilities? Are you comfortable working in a team environment that requires discipline, accountability, and consistent effort? Are you comfortable staying organized and working with urgency while managing multiple priorities in a fast-paced environment?

Work Location:

In person