Description Job Summary:

The Patient Access Supervisor-Emergency is responsible for the daily operations, leadership, and performance of the Emergency Department Patient Access team. This position ensures efficient patient registration, insurance verification, patient identification, financial counseling, and regulatorypliance while supporting an exceptional patient experience and accurate reimbursement. The Patient Access Supervisor-Emergency serves as the primary resource for Emergency Department registration staff, collaborating closely with Emergency Department leadership, clinical staff, Patient Accounting Services, Case Management, Health Information Management (HIM), and ancillary departments to ensure timely, accurate, andpliant patient access processes.

Essential Duties and Responsibilities:

Supervise the daily operations of the Emergency Department Patient Access team.\nRecruit, hire, onboard, train, mentor, coach, and evaluate assigned staff.\nDevelop work schedules and ensure appropriate staffing coverage for a 24/7 Emergency Department.\nMonitor employee productivity, attendance, and performance.\nConduct regular team meetings and one-on-one coaching sessions.\nFoster a culture of teamwork, accountability,passion, and exceptional customer service.\nAddress employee concerns and administer corrective action when appropriate.

Professional Requirements:

Ensure timely, accurate registration of Emergency Department patients.\nMonitor patient throughput while maintaining registration accuracy.\nVerify patient identity using established patient identification procedures.\nEnsure collection ofplete demographic and insurance information.\nVerify medical necessity and obtain required documentation when applicable.\nEnsure appropriate encounter creation and account accuracy.\nMonitor duplicate medical record prevention efforts.\nEnsurepliance with EMTALA requirements by ensuring registration activities never delay the medical screening examination or emergency treatment. Oversee insurance eligibility verification.\nEnsure appropriate payer selection.\nCoordinate insurance updates and corrections.\nAssist withplex insurance issues.\nMonitor self-pay identification and financial counseling opportunities.\nEnsure appropriate referrals for Medicaid, Marketplace coverage, or Financial Assistance programs.\nEnsure all Medicare required documents arepleted at time of service.\nEnsurepliance withanizational requirements to notify patients of charity care and financial assistance availability.\nReduce registration-related billing edits and denials.\nConduct and monitor registration quality audits.\nEnsurepletion of required authorizations when applicable after stabilization.\nCoordinate with Case Management, Patient Financial Services, and HIM to resolve registration-related issues.\nMonitor and work worklists for iplete registrations and insurance verification.\nEnsurepassionate, patient-centered service in a high-volume emergency care environment.\nResolve patient and family concerns regarding registration, insurance, financial responsibility, and billing.\nEscalate patientplaints appropriately.\nPromote excellentmunication with clinical staff and providers.\nMonitor Emergency Department registration workflow.\nCoordinate staffing during periods of high patient volume.\nIdentify operational bottlenecks and rmend workflow improvements.\nParticipate in process improvement initiatives.\nAssist with downtime procedures and emergency preparedness activities.\nSupport implementation of new technology and workflow enhancements.\nMonitor departmental Key Performance Indicators (KPIs), including:\nRegistration Accuracy\nInsurance Verification Rate\nRegistration Completion Time\nLeft Without Being Seen (registration impact)\nRegistration Error Rate\nDuplicate Medical Record Rate\nDenials Related to Registration\nFinancial Assistance Screening Rate\nPatient Satisfaction Scores\nEmployee Productivity\nQuality Audit Scores\nCompletes and maintains all required education and/or training requirements.\nComplies with HIPAA regulations and always maintains patient confidentiality.\nFollows and maintains all lawful safety, health requirements, and regulations, and follow protocols for required protective equipment (PPE).\nPromptly reports safety issues, job-related injury, or illness, near misses, etc. in SafetyZone.\nFollows Hillsboro Health Standards of Behavior. Requirements Education and/or

Experience:

High school diploma or equivalent required; associate's degree Associate degree in Healthcare Administration, Business Administration, preferred. Minimum of three (3) years of Patient Access experience in a hospital setting required.\nMinimum of two (2) years of leadership or supervisory experience required.\nEmergency Department registration experience required.\nExperience with insurance verification and patient financial counseling required.\nExperience withernmental andmercial payer reimbursement methodologies.\nExperience with practice management systems (e.g., CPSI, Cerner, Oracle Health, etc.) and electronic payment systems.\nStrong attention to detail and excellentanizational skills.\nProficiency in Microsoft Excel and other Office applications a plus.

Certificates and Licenses:

Certified Healthcare Access Manager (CHAM) preferred\nCertified Healthcare Access Associate (CHAA) preferred

Physical Demands:

Physical demands of the position, including vision, hearing, repetitive motion, and environment are required. A separate document will be provided upon hire, during annual evaluation process, and upon request. Reasonable amodation may be made to enable individuals with disabilities to perform the essential functions of the position withoutpromising patient care.

CORPORATE COMPLIANCE

Receives training and/or attends necessary meetings to meet the criteria as outlined in Hillsboro Health's Corporate Compliance Plan and Code of Conduct. Understands the responsibilities related topliance and ks whether to contact the Corporate Compliance Officer should t be any instance of question or concern regarding fraud and/or abuse. 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