Associate-Rehabilitation Clinical Support Job Description Overview We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, serve with a purpose, are dedicated to supporting their team, and who seek excellence every day. Why Join IU Health? As Indiana's largest and most comprehensive healthcare system, and the number 1 ranked healthcare system in Indiana, we offer: 401(K) retirement savings with employer match Tuition reimbursement Employee Assistance Program - Counseling at no cost to you Healthy Results - Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn! Schedule

•Float-Full Time

• Monday-Thursday 7:15am-6:15pm Friday 7:15am-4:15pm As a float, there may be last‑minute changes to shift times or assigned locations based on staffing needs Work Location 9 clinic locations; focused most on East/South/Eagle Highlands clinics Must be flexible to work any location Primary Responsibilities This position oversees patient flow from entry to destination and ensures timely, accurate, and professional service delivery.

Responsibilities include:

Accurate and timely resolution of patient accounts. Collecting information to generate complete and accurate financial and demographic records. Insurance verification, prior authorization, and coordination of benefits. Communicating with payers and patients to confirm financial information. Accurate patient registration and scheduling of recurring appointments. Answering incoming calls and directing patients and visitors appropriately. Participating in departmental operations and performance‑improvement activities. Complying with infection control, equipment training, regulatory standards, and safety programs. Ordering, distributing, and maintaining department supplies. Meeting productivity, quality, and service standards to support departmental goals. Requirements High School Diploma/GED is required.

Preferred Qualifications:

0-3 years Customer Service/Medical experience desired. Minimum one-year medical office experience or combination of extensive customer service work experience and education in insurance verification, patient registration and medical terminology preferred. Requires basic proficiency in MS Office (Word, PowerPoint, Excel, TEAMS). We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Indiana University Health is Indiana's most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We're looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.